cutsomer service/admin specialist

Location:

Redmond, WA, 98052

Salary:

14.00

Posted:

January 26, 2009

Contact this candidate

Resume:

Breanna Tidd-

206-***-****

Recetionist\Admin. Assistant

Objective:

I am Looking to further my skills and abilities as a person. I am well organized, and I thrive on working as part of a team where everyone wins. I enjoy working with people and the public and am excited about learning new skills.

CURRENTLY:

I am currently work for Allied Trade Group ( ATG) . I am currently an assistant manager to one of the teams in the customer service/sales call center.

HOBBIES & INTERESTS:

I am an Enthusiastic, Detail Orientated, Fast Learning, People Person; I enjoy many things such as photography, helping others, swimming, and dancing.

EXPERIENCE:

Allied Trade Group LLC

Customer Service/Orders Team Assistant Leader

Kirkland Washington

11/2007-current

ATG is one of the fastest growing companies in the nation. We handle over 100 websites that deal with home furnishings. In this position I do many things which include but are not limited to;

- Managing a team of 15-45 reps when the manager is not there

- Taking disgruntled customer calls as needed

- Handling returns and exchanges

- Placing orders for large and small customers

- I also help the accounting manager and accounts receivables dept.

- Handling of strictly confidential customer information

Check Into Cash

Assistant Store Manager

Bellevue Washington

5/2007-11/2007

I was the store assistant manager. I was in training to take over the next store that became available but decided to change paths in my career instead. My responsibilities included but were not limited to;

- Accounts payable and Collections

- Small loans ($50-$500)

- Office supply ordering

- Receptionist work as needed

- Handling of strictly confidential customer information.

Hollywood Video

Assistant Store Director

Redmond Washington

1/2006-5/2007

I was the assistant store director at the Redmond Hollywood video. My responsibilities included managing a team of employees that can vary from 2 to 20 people at any given time. I have experience in handling large amounts of currency. Parts of my responsibilities include up selling and handling any problems that are customer related or employee related.

When the store director is not present I was the person who ran the store.

I left this position because the company was filing for bankruptcy and I was not sure if there would be a position in the near future.

Style Expert Lane Bryant

Redmond Washington

9/2002 - 5/2006

I was a customer service specialist. My job was to help guests have a pleasurable shopping experience. Some of my responsibilities included cashiering, regular store maintenance, and answering phone calls as well as returns, and handling any problems that may arise.

I was also on a team of store over haulers. We went to “troubled” locations and assisted in hiring appropriate team member, Re setting locations that had fallen below company standards and handling trouble employees.

I left this company because they were not able to give me enough hours to continue to live on my own.

Sears Cashier And Customer support

Overlake/Redmond Washington

9/2005- 1/2006

My responsibilities included cashiering, and Customer Service Support. I handled multi-lined phones, and helped customers find the items they are looking for as well as help direct them to the departments they desired to be at.

I left this position because it was only seasonal.

Eagle Systems and Securities

Kirkland Washington

Receptionist/Accounts Payable Manager

6/2000 — present (only when the owner is out of the country)

I work as a phone and lobby receptionist. I answer phone calls on a multiple line phone system, as well as do company billing and payroll. I greet and direct visitors to the correct locations as well. Here I have learned many ways to handle and diffuse customer problems.

Before I left the company I was the accounts receivable manager and office manager.

Sehoya

Store manager - Jewelry store Issaquah Washington

3/2003 - 8/2004

Here I managed a team of 8 employees. I also Worked in the store everyday and was never sick or late. I gained superior customer service skills here while I learned to work with many different kinds of people. I also did payroll and general management duties.

When this store opened in 2003 I was hired as the store manager and when it closed in 2004 I was sad to leave the company.

Piccalionos Deli

Cashier and Order taker -Kirkland Washington

6/1999 - 7/2000

While working at this location, my responsibilities included but were not limited to busing tables, taking food orders and handling to-go and carryout calls.

I left this position because it was only part time during school.

EDUCATION:

6/2002 JUANITA HIGH

US-Washington-Kirkland

High School or equivalent

I graduated High school In June 2002.

SKILLS:

Skill Name Skill Level Last Used/Experience

Power Point Intermediate Currently used/8 years

Windows Word Intermediate Currently used/8 years

Microsoft Excel Beginner Currently used/less than 1 year

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