Project Manager, Lean, Six Sigma, Organizational Development

ANKIT PATEL

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*** ******* ***. ********** ** 30005 615-***-**** ********@*****.***

SUMMARY Results oriented self-starter with broad experiences in several industries. The industries include transportation, manufacturing, tax prep, computer education, computer repair. Quick learner and know how to make a business succeed.

AREAS OF

EXPERTISE Lean , Six, Manufacturing, Teaching/Education, Transportation, Supply Chain/Logistics, Managing Organizations, Negotiating, Public Speaking, Project Leading, Project Management, Industrial Engineering, Operations design.

RELATED Cleveland Clinic Foundation 2010-Present

Process Improvement Specialist II

Responsible for project management from cradle to grave for projects at the Cleveland Clinic. Projects vary through the entire organization and include Heart Vascular Institute, MRI Department, Pain Management, Glassware. All results are obtained by a team based solution approach.

• Reduced turnaround time for Heart Vascular Institute catheterization lab by 40%

• Reduced infections caused by lack of standard process in the catheterization lab

• Reduced inventory by over 50% in the glassware processing area

• Reduced cycle times in glassware by 50%

• Reduced sq ft of storage in glassware by 60%

• Worked with outpatient departments to increase throughput

The Lean Way Consulting LLC, Nashville Tennessee 2009-Present

Senior Partner – www.TheLeanWayConsulting.com

Originated the company with the focus on small and medium size businesses. Started the business during a recession but managed to get clients within 4 months of operating. Work with several businesses ranging from veterinary clinics, to medical practices, to manufacturers. Face of the company doing public speaking at events, primary person to raise money, and the marketing strategist specializing in social media. Negotiated all contracts for the company. Consulting with companies to save them money and generate revenue.

Increased business for clients 20% year over year

Works with veterinary, medical, dental, optometry, and manufacturers

Ran a social media campaign to establish internet presence and have achieved over 1000 followers in less than 3 months

Mentored employees and managers and increased morale at clients business.

Dell Inc., Lebanon, Tennessee

Lean Manufacturing Consultant 2008-2009

Lean Sensei for Dell’s multi-billion dollar manufacturing and remanufacturing plant in Lebanon TN. Lead the facility governance process to determine strategy and direction. Lead the facility governance process to determine strategy and direction. Deployed and taught a lean classes for the facility. Mentored and coached lean change agents. Mentored and coached the managers and plant manager on lean philosophies, culture, and implementation.

Managed the development of Lean in the Nashville manufacturing and remanufacturing operations

Lead the lean program that increased manufacturing efficiency by 30% and cut costs by 37%

Lead the lean program that increased re-manufacturing efficiency by 50% and cut costs by 50%

Lead process and design changes that dropped Osha recordables from 1.9 to 0

Lead program that increased quality to 99%

Lead the management team to create the X-matrix and action plan for the manufacturing, remanufacturing, and lease return operations.

Dell Inc., Lebanon, Tennessee

Manufacturing Engineer 2004-2008

Lead several projects as an engineer ranging in scope from a few thousand dollars with no other functional groups to multi-million dollar projects with 20+ functional groups. Lean change agent. Asked to model the head count and capacity for the plant because the person in charge had left and they asked me to continue for 2 more quarters. Coordinated/Lead lean kaizen events and am familiar with lean principles and their applications as well as six sigma principles and application. Set build metrics for each computer platform by doing statistical analysis to determine distribution type and determine the percentile to set the standard to which the associates are held accountable.

• Saved over $4,300,000 date in hard savings for the company by applying Six Sigma and/or Lean manufacturing principles.

• Lead a Kaizen team to increase the safety and efficiency of our computer case prep station. The headcount in the area was improved by 33% and the safety assessment score was improved by 50%. This project spanned two Kaizen events. The first event reduced head count in the area by removing work content and balancing work content for the associates. The second event was focused on safety and based off of a safety assessment score derived by the team.

• Lead project manager in developing and implanting a solution for our motherboard integration process for the Nashville site. This required coordination of eleven functional groups to transition the project to a third party vendor. The project saved 3.8 million dollar for Dell.

• Lead project manager and lead process engineer in transitioning the offsite motherboard integration from a third party vendor to being a Dell managed site. Lead a team of 12 functional groups to ensure a quick and smooth transition. The transition required buying all the equipment for the process, determining location of the site, optimizing space available for the process and meeting business controls and safety requirements, implementing changes without stop production in our peak season, and hiring all the necessary associates. The timeline was one month for the transition and the project came in on time and under budget by 23%

My Computer Buddies, Nashville, Tennessee 2007-2010

Owner – www.MyComputerBuddies.com

Originated the company initially to focus on computer repairs but due to a changing market the company was adapted to do online computer education. Negotiated all contracts for the company. Volunteered at a nursing home teaching the elderly to use computers and the internet. Developed training modules

Online training modules were 20% more effective than in person classes

Changed people’s lives by giving them the tools to communicate with family and friends

Liberty Tax Service, Clarksville, Tennessee 2004-2006

Owner

Franchise for Liberty Tax Service. Owned and operated two Liberty Tax Service Stores. Managed the entire operations and all associated tasks: raising capital, hiring, firing, training, accounting, marketing, managing, setting up an org structure, procurement, legal, IT, customer service, scheduling, negotiations on contracts/leases. Developed criteria for performance of employees based on customer feedback, attendance, service times, and execution of tasks assigned. Created the IT infrastructure and set up the equipment for all offices. Managed up to fifty three people in my organization at any given time.

Improved staffing efficiency over national average by 25% saving 20% on over all costs. A study was done to determine peak times at the store and peak days and staffing was determined by this study and projected demand.

Developed a business plan and procured financing to fund the endeavor

Conducted market research to find the most suitable location for the store locations by evaluating traffic flows, visibility, visibility, and proximity to competition resulting in growing from 1 store to 3 in a year’s time

Delta Airlines, Atlanta, Georgia

Analyst Co-op 1999-2002

Created and implemented a simulation model for ticketing, de-icing operations, gating scenarios. I was the head programmer for the Service Model Simulation Software. Gathered data and did the statistical analysis to determine root cause problems. Solved problems using statistical improvement process, simulations, optimization, and other tools. Preformed time studies and simulations of various airport processes, took the data collected and did analysis on the data and offered suggestions based on the analysis. Deployed daily operational data: metrics, statistics and control charts for the executive report.

Solved check-in agent problem by solving a linear program to optimize staffing levels

Through simulation modeling was able to find ideal scenarios for deicing trucks and resource modeling.

SKILLS Six Sigma green belt, Lean Change Agent, Familiar with Java, Visual basic for applications, Bi-Lingual (English and Gujarati), proficient in all MS Word, Excel, and Power Point and familiar with Access

EDUCATION Georgia Institute of Technology, Atlanta, Georgia

Bachelor of Science in Industrial and Systems Engineering 2004

Case Western Reserve University 2013

Masters of Science in Positive Organizational Development

CERTS Six Sigma Black Belt, Six Sigma Green Belt

References Available Upon Request

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