Customer Service Representative
Resume:
Ashley Nicole Wilkins
Oxford, AL 36203
*******@*****.***
OBJECTIVE:
Seeking a challenging position in an organization where my skills will be utilized and to be given the chance to enhance my skills through passionate, challenging, career-oriented and motivational tasks by working in a dynamic environment.
EXPERIENCE:
AOD Federal Credit Union
Teller II
September 2010- March 2012
- Increased new memberships and SEG groups by networking to promote products
and services.
- Consistent follow-up to new and existing members to ensure satisfaction.
- Perform monthly audits of tellers, cash machines, and vault
- Verified incoming money from Federal Reserve
- Handle nationwide Credit Union service center calls.
- Accurately perform all teller transactions and step in to ensure members
helped in an efficient manner.
- Met and exceeded all goals and expectations set forth by the credit union.
- In charge of sorting,filing, and correspondence for Collections Dept. during night shift.
- Head of all charitable events and fundraising for AOD branches.
DILLARD’S, INC., Oxford, Alabama
Customer Service Representative/ Operations Secretary/ Counter Manager
March 2004-September 2010
- Efficiently answered switchboard.
- Processed credit applications.
- Performed semi-annual inventory for entire store.
- In charge of all change orders throughtout store.
- Verified daily bank deposits.
- Maintained store's GLs and chargebacks.
- Maintained sale associate's personal files.
- Processed new hire documents.
- Maintained executive management schedules for district meetings and made travel arrangements.
- Set up meeting spaces for district meetings.
- Processed payroll.
- Point of Contact for executive management.
- In charge of beauty consultant's schedules and made sure counter was properly staffed.
- Trained new beauty consultants on selling strategies and on the Clinique brand.
- Recruited new and existing customers daily and educated them on the Clinique brand.
- Created an extensive clientele system that provided repeat business.
- Accredited each year as Master Consultant by Dillard's and Clinique.
- Executed sales projects and events to generate business.
EDUCATION:
May 2003 OXFORD HIGH SCHOOL, Oxford, Alabama
2003-2008 JACKSONVILLE STATE UNIVERSITY, Jacksonville, Alabama
ACTIVITIES:
2003-2007 Jacksonville State University Cheerleader (Cheer Captain)
Head of Recruitment for JSU Cheerleading (2004-2007)
Special Olympics
American Cancer Society/ Relay for Life
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