Work at Home/Customer Service

Frances A. Williams

OBJECTIVE: Customer Service

EMPLOYMENT HISTORY

United Way for Southeastern Michigan

****-**** – Seasonal

Campaign Ambassador

Resource Development Department

-Responsible for managing specific assigned accounts.

-Meet with CEO’s of those accounts.

-Work with employees and volunteer coordinators, and coordinate campaigns.

-Attend various functions representing United Way and their company.

-May on occasion, give presentations to groups of employees.

-Responsible for the contact, solicitation development and completion of

annual fund raising activities within assigned accounts.

Premium Retail Services

04/2007-10/2007

AT&T DSL Sales

Making sure customers shopping at Best Buy were aware of or sign-up for High

Speed Internet service provided by AT&T. Answered questions regarding other

AT&T services and referring those customers directly to AT&T for follow-up as a

possible new sale or upgrade.

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Frances A. Williams

Marriott Centerpoint Hotel

08/2002-06/2005

Concierge

-Greeter for all VIP guests in the Concierge Lounge.

-Assisted Guest with special needs, and information.

-Made sure the lounge was well supplied with snacks, food and beverages.

Carpenter Communications

08/1998-08/2001

Receptionist

-Operated Receptionist “Executone Switchboard handling all incoming calls.

-Sorted and distributed all incoming and outgoing mail and faxes.

-Greeter for all visitors.

-Microsoft Word, and Excel.

PROFESSIONAL EXPERIENCE:

1967-1995 United Airlines, Detroit Reservations and Ticketing Division – RETIRED

SUMMARY:

Twenty-eight years of airline industry experience, which includes international and domestic background knowledge.

-Reservations Sales Representative – Assisted customers with both international and domestic reservations.

-Aeromedical Support Representative – Handles request for passengers with special needs.

-Instructor – New hire and recurrent training. Instructed travel agencies on the use of the System Reservations Computer.

-Temporary Supervisor – Vacation relief.

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Frances A. Williams

ACCOMPLISHMENTS:

-Assisted with automation training of all travel agencies in Michigan using

the United Airlines Computer Reservations and Ticketing System.

-Designed training outlines and procedures used by the training staff.

-Conducted seminars involving new enhancements at both onsite and offsite locations for travel agencies and United airlines management and

non-management employees.

from Chicago to the Detroit Reservations Division. This also included writing training procedures and training all employees.

-Received the 1993 Award of Excellence and Performance Efficiency.

EDUCATION:

-Cass Technical High School – Business/Home Economics

-Detroit Institute of Technology – Education/Sociology (Two Years)

-United Airlines Training School, Elk Grove, IL.

-Instructor Training Program

-Train-the Trainer

-Management Trainee Program

-International Tariff and Ticketing

-Course 101, 201,202

-Customer Base Selling

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