Customer Service Sales

Karen Lucas ** Cinnamon Drive, Hockessin,DE *****

Email: ********@*****.***

Phone: 845-***-****

Objective: To continue working in a people-oriented business where I can utilize my interpersonal and managerial skills.

Education: A.A. – Associates Degree in Fashion Merchandising and Retail Management, Berkeley College

Professional Experience:

10/07 – 01/12 Beall’s Inc, Bradenton, FL

Executive Asst./ Asst. Buyer Accessories Div.

Perform administrative and clerical duties for DMM of the Accessories division.

Responsiblities:

• Perform data entry functions, such as item declaration, purchase order entry, maintenance/inquiry, price changes, markdowns and transfers.

• Perform word processing tasks.

• Generate DMM’s itinerary for market trips. This includes confirming all appointments.

• Filing, report and mail distribution.

• Frequent communication with Store Analysts and Merchandise Planners.

• Daily communication with vendors. This includes selling information, order information, and deliveries of orders. As well as confirmation of receipt of purchase order and resolving any discrepancies with the vendors.

• Sample management including requests, creating boards with samples, returns to vendors and store transfers.

• Assist DMM in writing purchase orders.

2005-2006 Putnam Beauty and Supply, Carmel, NY

Manager

Managed overall activity in a point of sale beauty supply and service store.

Responsiblities:

• Daily Operation of the store. Including but not limited to: opening and closing procedures, cash register duties and reconciliation at end of day, and employee scheduling.

• Maximized sales and profitability of assigned areas through execution of company programs.

• Managed all aspects of merchandising, window displays, and stocking.

• Maintained inventory flow of goods. Worked directly with vendors to order, confirm and verify shipments.

• Training and supervised full and part time personnel.

• Ensured excellence in customer service and resolved all problems at the store level.

1995-2005 Carmel Central School District, Carmel, NY

Administrative Staff

Assisted in managing the day-to-day activities for the school district.

Responsibilities:

• Collected attendance records from teachers.

• Maintained accurate attendance files.

• Reported information to the main office.

• Assisted school nurse with tending to the students.

• Assisted the school social worker and psychologies with parent/student interactions and resolution of parent/student matters.

1981 – 1984 Howland Steinbach, White Plains, NY

Fashion Buyer

Manage multiple product departments to obtain turnover and gross margin goals for a 25 store chain in the northeast.

Responsibilities:

• Selected apparel, negotiated pricing, assortments and markdowns with vendors.

• Established and maintained relationships with vendors to develop products.

• Distribution of apparel to stores.

• Interacted with Stores Sales Team, Warehouse Inventory Staff, and Corporate Management.

1978-1981 Sears, Roebuck and Company, White Plains, NY

Sales Associate

Responsibilities:

• Point of Sale interaction with customers.

• Inventory control.

• Assisted in Store Displays.

• Overall customer service.

• Managed cashiering activities in areas of purchasing, returns, and exchanges, and enforced store policies.

References available upon request.

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