IT Manager, Project Manager, Business Analyst and Consultant
Resume:
Terrence C. Perdew
Canton, OH 44714
Telephone: 330-***-****
Email: ********@*****.***
PROFESSIONAL PROFILE
Information Technology (IT) Professional with diverse experience as Business Manager and Developer, IT Manager, Project Manager, Business Analyst and Consultant. Experienced in managing projects for companies with gross annual sales ranging from $1 million to $80 billion, and as diverse as wholesale distribution, retail sales, software sales and services, pharmaceutical.com, and manufacturing. Proven business skills include:
• Strategic, tactical, and contingency planning
• Budget forecasting and management
• Business development
• Business management
• Project management
• Business Analysis
• Interpersonal and group communication
• Customer relationship management
• Vendor management
• Process engineering
• Negotiation
• Training
EXPERIENCE
Technical Resource Manager 2005 - 2009
Parker Hannifin Corp., Cleveland, OH
As Project Manager and Business Analyst, responsible for project management of ERP implementations required by corporate-mandated rollout of corporate enterprise software solutions nationally.
• Successfully completed multiple implementations and customizations of the corporate-mandated enterprise software solution for
divisions ranging in size from $150 to $250 million, satisfying corporate goals and objectives.
• Coordinated and lead many project teams while providing leadership and relationship management to numerous cross-functional teams.
• Developed project scope definitions, establishing clear understanding of project content; and project timelines establishing clear
understanding of staffing requirements and commitments.
• Developed and managed budgets, clearly defining financial commitments and status.
• Defined project communication methodologies ensuring clear and timely communications.
• Analyzed business processes, focusing on current versus future state, identifying and resolving gaps and issues, ensuring project
completeness and business continuity.
Project Manager / Advisory Consultant 2003 – 2005
Infor, Alpharetta, GA
Responsible for business analysis and application support, project management, customer relationship management and business development.
• Collaborated and oversaw the successful $100 thousand+ customization of a Customer Relationship Management (CRM) software
application for a $75 million manufacturer of airfield lighting systems, contributing significantly to the overall departmental
achievement of sales and service goals.
• Developed numerous CRM implementation and customization project definitions and quotes, ranging in price from $25,000 to over
$250,000 in support of departmental sales goals and objectives.
• Managed the successful, on-time and within budget implementation of numerous concurrent ERP and CRM (MAPICS and Syteline) software
implementations at organizations varying in size from $150 million to $550 million in sales.
Principal 2001 – 2003
TCP Solutions, Inc., Canton, OH
Responsible for business development, customer relationship management, project management and staffing and quality management.
• Conducted a feasibility study, focusing on the implementation of a vendor-managed tool inventory for a national supplier of plastic
injection molds. Activities included development and analysis of a Process Definition and Impact Study, a “Best Practices” Industry
Survey, and a Cost Impact Study, positioning the client organization to knowledgeably assess appropriate, cost saving direction.
• Developed an inventory management system for a local entertainment organization. Effort included inventory process review and
analysis focusing on inventory acquisition, consumption/shrinkage, cash flow, and profitability, enabling management to understand
inventory movement and impact on profits.
• Analyzed potential product/services modifications for a local applications services provider, including a review of historical
profitability and industry trends, establishing a reliable basis upon which to base future business direction.
• Assumed oversight of the implementation of Oracle 11i ERP and CRM software for a supplier of material movement and conveyer system
design and installation services, as a substitute Project Manager for an international services vendor, enabling the continuation of
the project on time and within budget. Modules implemented included Financials, Order Management, Configurator, Manufacturing,
Purchasing, Human Resources, APS, Demand Planning, Sales Online, Field Service, TeleService, Service Contracts, iSupplier Portal.
Manager 1996 – 2001
Hitachi Consulting, (Formerly the Consulting Services of Grant Thornton, LLP) Atlanta, GA
Responsible for business development, customer relationship management, project management, methodology development, and quality management. Contributed to the departmental sales and service goals by successfully engaging business units, ranging in size from $2 million to $80 billion in sales revenue, in:
o Business Requirements Definitions
o Business Analysis and Process Engineering
o Methodology Development
o New Product/Services Rollouts
o IT Strategy Development
o Software and Vendor Selections
o Software Implementations
o Software Re-Engineering
o System Architecture Design
o System Integrations
• Developed a Software Development Requirements template for use with third-party vendors, expediting expectation settings and
communicating concise project requirements. Additional benefits realized included improved communications and on-time delivery of
vendor-provided services.
• Developed ERP software implementation methodologies for a $60 million international software developer, enabling the timely rollout
of a new Microsoft-centric software package. Project responsibilities also included identification and recruitment of
clients/partners, identification and development of sales presentation materials, consulting practices, deliverables and
templates.
• Facilitated the development of business requirements definitions both short and long-term, for a pharmaceutical.com startup,
minimizing permanent in-house staffing requirements and establishing scope and basis for project plan development. Project also
included:
o Selection and activation of outsourced system operations
o Coordination and development of ‘front-end” software
o Identification and establishment of web content
o Facilitation of the creation of a call center development plan
o Responsibility for the integration and implementation of Oracle “back office” support
o Assistance in the identification and recruitment of permanent user and technical staffing
• Managed and participated in the successful, on-time and within budget implementation of numerous ERP software implementations (JBA,
Symix, Oracle, and SAP) at organizations varying in size from $150 million to $550 million in sales.
Operations Manager 1994 – 1996
Computer Decisions, Inc., Cleveland, OH
Responsible for the overall managing, planning, budgeting, organizing, and staffing of all aspects of Product Development, Custom Programming, Technical Services, Customer Service, and Consulting Services.
• Facilitated the re-engineering of existing business practices, documentation, and implementation and training methodologies, re-
establishing Operations as a viable and profitable entity within the organization, generating over 65% of the organization’s profits.
• Directly or indirectly responsible for over 20 software implementations and upgrades ranging in complexity of simple financials
(G/L, A/P, and A/R) to complete ERP (Financials, Order Processing, Production Scheduling, Production Reporting, Inventory Control,
Payroll, etc.), further substantiating Operations as a profitable entity.
EDUCATION
BA Business Management, Malone College, Canton, OH
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