Customer Service Manager
Resume:
Jennifer Duke
I am an energetic, results driven individual, whom can work well within a team or alone. As the store manager I have worked with our owner to develop and implement new programs to generate increased revenue and exposure. I have been responsible for all day to day operations, staff development, and have helped with marketing. I have excellent customer service and phone skills. I consistently earn monthly awards for customer service excellence and received an award for customer service excellence in 2008,2009, and 2010.
EXPERIENCE
• Office Related
o Copying
o Filing
o Faxing
o Emails
o Phones
o Mailing
o Point of Sale software
o Microsoft Word, Excel, PowerPoint, Publisher, Outlook
o Company created reservation system
• Foreign Languages
o Sign Language
o Small amount of Spanish
• Sales Experience
o Promote facility to customers
o Highlight facility strengths
o Close deal and complete reservation by taking deposit
• Marketing Experience
o Developing ideas to increase bookings and traffic
o Develop and print flyers and brochures
Pump It Up JR
Store Manager (2008-Present)
Responsible for greeting and assisting customers by providing info about packages, policies, prices, deposits, and conducting tours of facility. Responsible for answering phones and emails, taking deposits, filing paperwork, conducting inventory, writing staff schedule, buying/ordering supplies, overseeing daily operations at store, hiring and disciplining staff, update website with current specials, and make sure most up to date information is posted.
Started at this company January 2007 as a Reservationist, promoted to Shift Manager May 2007, then to Store Manager February 2008
Prior to this position, I worked in childcare facilities and a church office.
EDUCATION
High School
Lavon, TX
Graduated May 2003
Home-schooled
Completed High School curriculum, Art, and CPR & First Aid training.
OTHER VOLUNTEER WORK
• Worked with the children’s programs, age’s newborn to 12 years old, at church.
• Coordinated childcare for miscellaneous events when asked
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