Front Desk Agent
Resume:
Neil Wells
P.O. Box ****
Banff AB
Tel: 403-***-****
E-mail: *********@*****.***
Dear Sir or Madam,
Having seen your advertisement I am interested in joining your company as a full time Front Desk Agent. As you will note the diverse experience I have accumulated in the hospitality industry has provided me with exposure in many areas. Being a team-player, an effective communicator, and with proven interpersonal skills,possessing a genuine desire to provide excellent customer service due to my understanding understanding that “Service is catering to the wants and needs of a guest up to and beyond their expectations”. I would appreciate the opportunity to personally discuss the contributions I could make to the enjoyment of a guests hotel experience.
I may be reached by telephone at 403-***-**** {please leave a message} or via email at *********@*****.***. Thank you for your time and careful consideration of my qualifications.
Sincerely,
Neil Wells
Neil Wells
P.O. Box 1185
Banff AB
T1L 1B2
Ph: 403-***-****
*********@*****.***
OBJECTIVE: To gain a full time position wherein I can demonstrate my skills, expertise and experience in the hospitality industry.
EMPLOYMENT
HISTORY:
2011- Present Canmore Rocky Mountain Inn Canmore AB
Front Desk Agent & Bellman
2009 - 2011 Ramada Inn & Suites Canmore AB
Front Desk Agent & Bellman
2007 - 2009 Radisson Hotel, Canmore AB
Dining room server, Server Captain, Banquet Server
2006 - 2007 Jack Pine Bistro Banff AB
Server
2005 - 2006 Telus
Directory assistance Operator
2004 The Siding Café, Calgary AB
Server
2004 Embers Steakhouse, Jasper AB
Evening Supervisor
2003-2004 Pied Pickle, Calgary AB
Bartender
2001- 2003 Chili’s Restaurant, Calgary AB
Server
2000 - 2001 Kelsey's Restaurant, Trenton, Ontario
Server
1999 - 1999 Kelsey’s Restaurant, Brockville, Ontario
Assistant Manager
1995 - 1999 Kelsey’s Restaurant, Trenton, Ontario
Assistant Manager, Server, Primary Trainer
Bartender
1994 – 1994 Elias Brothers Big Boy, Windsor, Ontario
Server
1991 – 1994 East Side Marios, Belleville, Ontario
Bartender, Server
EDUCATION:
1985 - 1986 Loyalist College, Belleville, Ontario
HOTEL/RESTAURANT MANAGEMENT
1975 - 1980 Bayside Secondary School, Belleville Ontario
General Studies
REFERENCES
April 16th, 2011
To Whom it may Concern;
This letter is to confirm that Neil Wells was an employee for the formerly Canmore Inn & Suites, which changed names to the Ramada Inn & Suites in July 2010 in Canmore, Alberta.
Neil was employed there from late 2009 until 2011, during this time I worked closely with him as I was the Conference & Banquets Manager and he was assisting me with events with everything from set up to wrap up.
During this time frame Neil proved to be a very reliable employee, his knowledge of the business as well as his desire to please our clients was obvious from the very beginning.
Neil was always reliable and a key asset to our department, he was always punctual, neat in appearance and ready for a challenge. His ability to think out of the box would make him an asset to any company.
It was a pleasure working with Neil and I wish him all the best in his future endeavors.
Should you require anything further or would like to contact me personally please feel free to email me at: *******.**@*****.***.
Sincere Regards,
Lisa McKay
April 16, 2011
To Whom it may Concern;
I employed Neil Wells at the Canmore Inn & Suites in 2009 as we needed someone who could multi-task and Neil proved to be the man for the job.
His food and beverage experience made him a very valuable asset as he was needed not only as a Front Office Agent but also as a Bellman and in the Conference & Banquets Department.
He always went above and beyond to assist our customers and ensure their stay was enjoyable. His knowledge of the area was put to great use, this combined with his friendly demeanor and willingness to lend a hand was particularly helpful in his position.
I am sure Neil will prove himself to be of great value in your business and wish him all the best in his future accomplishments.
If there is anything else you would like to discuss, please feel free to contact me at: *******@*****.***.
Sincerely Yours,
Frederic Leblanc
To whom it my concern
Re:Neil wells
I am the owner of Bow Valley Catering and worked with Mr Wells in his capacity as conference and catering manager at the Ramada hotel Canmore.
I found Neil to be professional,Conscientious,reliable and was a great team player with customer satisfaction a priority.
I have no hesitation in suggesting he is an asset for any employer.
I can be contacted in person on 403-***-**** if required.
Regards,
Steve Landi
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