Customer Service High School

Vanessa Castro

** ******** ****

Foothill Ranch, CA 92610

Cellular 949-***-****

*************@*****.***

Objective

To become associated as a member of a company that allows me to fully utilize my diligence,

discipline, skills, achievements, and ability to gain further experience while enhancing the company's

productivity and reputation. To also find a company with long-term employment that will allow me to

move up in position.

Qualification Highlights

• Assisted customers with inquiries and provided all pertinent information

• Established rapport with clientele by bringing enthusiasm and energy to the workplace

• Performed customer service and sales functions while representing Olamendi's

• Analyzed problems and anticipated customers' needs

• Developed a thorough understanding of operating cash registers and credit card reports.

• Promoted customer satisfaction through clear, concise communication

Experience

Olamendi's, Mission Viejo, California

Hostess/Cashier, 2010 - 2011

• Assisted in working out totals for cash and other takings at the end of each working day and preparing

money for bank deposits.

• Developed a customized order entry process to meet customers' specific ordering needs, improving

accuracy, on-time delivery, and customer satisfaction.

• Trained new employee(s) to maintain effective and accurate customer service

• Resolved numerous business functions on a day-to-day basis; including customer enquiries,

information requests, and stock control.

Education

2011-Present

Irvine Valley College, Irvine, California

Skills

• Back and Front Store Operations

• Customer Relations

• Group Event Planning (Catering)

• Effective Coaching

• Everyday Business Etiquette

• Complaint/Enquiry Resolution

• Type- 70 wpm

• Computer skills: Google Docs, Windows, PowerPoint, Microsoft Word, Excel

• Fluent in Spanish

• Reliable, quick learner, and determined

Volunteer

Santiago De Compostela Church, Lake Forest, California

Youth Ministry Leader, 2009 - 2010

-Taught numerous high school students about Catholic traditions

-Led 24 hour food fasts

-Taught students about survival by leading 2 day retreats

-Exercised team leadership through the ability to work collaboratively with other leaders

Summer Camp Mission Viejo, Mission Viejo, California

Leader, 2011 - 2011

-Supervised 1st-6th graders at a school summer camp

-Taught the children responsibility and team work through group activites

-Supervised 1st-6th graders at a school summer camp

-Taught the children responsibility and team work through group activites

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