Administrative Assistant Customer Service

BARBARA J. BERNHARDT-WOLFE

***** ********** *****

WOODBRIDGE, VA 22193

703-***-**** (CELLULAR)

EXPERIENCE

Dr.Sanjeev Kohli / Receptionist / Schedule Maker

From 2010 - To Present

Duties:

Responsible for scheduling patients in for appointments, worked with insurance companies on a daily basis, as well as verifying patients continued eligibility for services, collected payments for services and did follow up rescheduling, collected faxes and distributed out, Pulled medical records to be sent to other Dr’s and hospitals that had been requested a well as patients requests, also scanned documents on a daily basis, opened and distributed mail accordingly, also not limited to other general office duties as needed.

Better Homes Management, Inc. / Administrative Assistant

From /2005 – To /2009

Duties: Responsible for answering phones and handled customer service, assisted with owners and tenants for repairs, ran applications and credit reports, verified employment and past rental histories, wrote work orders and assigned them out, sent invoices out for payment, handled the filing for office, prepared correspondence, assisted the Property Manager with all correspondence.

S.G.I.A. Screen Printing Association / Administrative Assistant

From /2002 –To /2003

Duties Greeted incoming visitors, handled all deliveries, received mail, opened and distributed to proper department, received all faxes and distributed, filed and maintained staff calendar, handled switchboard for 10 line switchboard.

Prince William County Treasury Management / Office Assistant

From / 1998 – To / 2002

Duties: Answered all incoming calls, responsible for verifying all documents for accuracy and completion prior to entry for all County agency deposits, Filed, typed and handled general office duties, used PC in conjunction with personal property and real estate software, balanced incoming payments of checks and cash as well as worked closely with representatives from other agencies.

Fairfax County Government Solid Waste / Clerk II

From / 1989 – To 1993

Duties: Took incoming calls from customers, took care of data entry on a daily basis, solved complaints for customers, Resolved collection problems, extensive phone contact with collections, maintained county mainframe system as well as filed and faxed daily.

EDUCATION

Garfield Senior High School

Woodbridge, VA

Graduated June 1981

*Continued education in Administrative Justice.

*Continued studies in Real Estate.

References are available upon request.

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