LAURA METRICK

*** ** *** ****** irwdu6@r.postjobfree.com Residence: 954-***-****

Dania Beach, FL 33004 www.linkedin.com/pub/dir/Laura/Metrick Mobile: 954-***-****

SUMMARY

Accomplished Safety, Security, Loss Prevention Professional with demonstrated success in managing multi-site locations throughout the U.S. with Fortune 500 Companies. A proven performer with an entrepreneurial skill set, and a solid track record of creating policies and programs that consistently result in the reduction of OSHA recordable injuries, robberies / theft and substantial cost savings. A versatile, results oriented team player with ability to lead in a cross functional environment. Highly experienced in Operations, OSHA/DOT/EPA Compliance, Audit Programs and Risk Assessments, Claims Management, Safety Awareness and Incentive Programs, Workers’ Compensation, Loss Prevention, and Physical Security Measures. Experienced media spokesperson. Bi-Lingual – English, Spanish.

• Detail / Results Oriented

• Solid Communication Skills

• Exceptional Writing Ability

• Insurance Claims Management • Meticulous Record Keeping

• Auditing Expertise

• Entrepreneurial Skill Set

• Presentation Skills • Regulatory Compliance DOT/OSHA

• Effective Negotiation Skills

• Leadership, Interpersonal Skills

• Forward Thinking Problem Solver

PROFESSIONAL EXPERIENCE

BURGER KING CORPORATION, Miami, FL 2005 – 2011

Burger King is a global leader in the fast-food industry, with locations throughout the USA and in 73 countries, worldwide.

Regional Safety, Security and Loss Prevention Manager

Safety and Security: Responsible for conducting risk assessments and job hazard analysis in multi-state region. Designed and implemented safety and security education and training programs for all corporate restaurants. Incorporated and delegated system compliance surveys to not only identify system problems, but to implement programs of change. Initiated proactive measures to encourage safe / secure work practices, accident prevention, and reduction in Workers’ Compensation claim costs;

• Training programs and compliance systems aided in reduction of employee accident frequency by 25%.

• Enforcement of slip resistant shoe program reduced regional slip and fall accidents by 20% - 2010.

• 50% improvement in on-time regional reporting - continual improvement.

• Training and enforcement of best practices reduced robberies by 95% in 2010 over previous year.

• Subject matter expert for Closed Circuit Surveillance, Time Delay Safes, Intruder Detection Systems.

Loss Prevention: Conducted and managed internal loss prevention audits at regional level. Investigated and resolved discrepancies (shrink / shortages). Selected to mentor and train new Loss Prevention Managers, and to train internal audit team to perform financial audits at restaurant level. Worked in close proximity with police departments, FBI, local banks on internal / external investigations to resolve felonies;

• By working with vendor, was instrumental in perfecting company’s exception reporting software.

• Isolated and identified 2 theft rings at restaurant level saving company thousands of dollars.

• Conducted investigations resulting in average recovery of $150K cash and food losses in calendar period.

FEDERAL EXPRESS, Orlando, FL / Philadelphia, PA 1999 – 2005

FedEx is the world’s premier provider of transportation services, delivering to 220 countries around the world.

Southeast Atlantic Regional Safety and Maintenance Manager, Orlando, FL (2002 - 2005)

Directed Safety and Maintenance Department of FedEx Home Delivery in 21 satellite locations in Florida, Georgia, and Alabama. Managed fleet of more than 500 independent contractor drivers, 3 driver trainers, and ensured regional compliance with Regulatory Agencies (OSHA, DOT, EPA). Provided guidance and supervision to 21 Senior Managers at satellite terminals to ensure proper facility maintenance, and safe work environment. Developed and implemented programs to reduce accidents / injuries and violations associated with non-compliance of Federal Regulations. Managed all aspects of accident / injury reporting, Workers’ Compensation transitional return to work program resulting in lower costs per claim, and quicker return to work. Prepared detail sensitive evaluations and audits resulting in superior scores on internal FedEx audits.

• Winner of 2003 FedEx Five-Star Award for top achievement and leadership.

• Winner of 2004 Regional Safety and Maintenance Manager of the Year.

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• Region exceeded company guidelines and goals by over 200% in areas of accident frequency, and OSHA injury frequency (2004).

• Successfully guided region through satisfactory internal audit - April, 2004.

East Coast Regional Safety and Maintenance Manager, Philadelphia, PA (1999 - 2002)

One of four regional managers to spearhead new division for company (Northeast Region). Successfully managed 11state / 40 facility region. Managed, coordinated, monitored and evaluated all independent contractor / driver activities directly, resulting in harmonious contractor relations and no organizing activities. Responsibilities same as above.

• Winner of 2002, FedEx Five-Star Award for top achievement and leadership.

• Winner of (2) process improvement awards – 2001 & 2002 (TQM).

• Improved accident frequency by 125% over goal and on-the-job injury frequency by 202% over company goal through behavioral modifications and total quality management.

• Through Best Practices, helped contribute to company winning ATA’s President’s award.

COACH USA, Coral Gables, FL 1998 – 1999

Southeast Regional Safety Director

Managed charter bus operations and safety in 5-state / 20-facility region (1000+ employees). Successfully passed 5 Federal DOT Audits, 1 OSHA Audit, and 1 EPA evaluation. Media spokesperson for Southeast Region. Company was acquired by European organization in 1999.

JJ KELLY CHARTER BUS, Ft. Lauderdale, FL 1990 – 1998

Safety and Loss Prevention Specialist (Licensed Insurance Agent)

Managed insurance - purchasing, claims management, legal, loss prevention, Federal Regulation compliance – OSHA, DOT, EPA, and Safety for charter bus company. During tenure, Company grew from 30 buses to 150 buses, and was sold to investment firm in 1998. Successfully passed 1 Federal DOT audit, 2 State DOT audits, and 1 EPA audit with no penalties or fines.

EDUCATION

Bachelor of Arts (BA), Communications, Honors Program 3.9 / 4.0

Bachelor of Arts (BA), Spanish, Honors Program 3.9 / 4.0

Florida Atlantic University, Boca Raton, Florida

CERTIFICATIONS

Total Quality Management (TQM) Coach / Trainer

Smith System Certified Driver Trainer - Train the Trainer

OSHA 10 Hour Training Certification 2008

Instructor – National Safety Council

Published Freelance Journalist / Media Spokesperson

Insurance License – Property Casualty, Personal Lines, Adjuster (1993-2010)

First Aid / CPR

Interview and Interrogation Techniques: John E. Reid & Associates Inc. 2008

Certified Playground Safety Inspector 2008

INTERNATIONAL EXPOSURE

Toronto, Canada - Special Assignment, CCTV Analysis

Tour of Italy - Wine Education with Paterno Imports

Paris, France - Marketing Specialist for Remy Martin Amerique

Vizcaya, Spain – Chef Training