Customer Service Manager

Abbie Hopping

**********@*****.***

*** ***** ****

Plymouth, IL. 62367

Phone 309-***-****

Work Experience:

Rialto Cinemas- Macomb IL. 309-***-****

June 2009- December 2010: Assistant Manager

- Customer Service

- Open and Closing

- Scheduling

- Concession Ordering

- Movie Merchandise Ordering

Source Interlink Retail Services, LLC- Macomb, IL.

April 2009- July 2009: Stocker

- Straighten racks

- Remove old magazines

- Place new magazines

- Pack-up old magazines for return

Aflac Insurance – Macomb, IL. 309-***-****

April 2008 – July 2009: Agent

- 13 Week Training program

- Sales School

- Office Assistant/phone and walk-in

- Account Management

- Outside Sales

Dot Foods Inc. - Mt. Sterling, IL. 217-***-****

April 2004 – December 2007: Lead Warehouse Clerk

- Monthly scheduling and desk assignments

- Managing vacation time and time off requests

- Research and correct clerk errors

- Annual performance reviews

- TQM Team Member

- Answering phone calls

- Checking in bills

- Staging loads, releasing loads and shortages

- Helping Drivers with questions and bills

- Warehouse support

Kmart - Macomb, IL. 309-***-****

April 1992 – October 2003: Overnight Lead/Sporting Goods and Toy Manager

- Customer service

- Assign personal to freight distribution

- Select and assign products to display location

- Oversee layouts and other projects

- Supervise cleaning crew

- Customer service

- Little Caesar’s Pizza Station

Soil Conservation Department- Macomb, Il.

September 1989- March 1992: Soil Aide

- Customer service- walk-in/phone

- Filing

- Mapping

- Soil typing

- Field assistant

Education

Dot Foods Continuing Education Program

- Excel 2000

- PowerPoint 2000

- Word 2000

- Crisis/Substance: Signs to Look For

- Management Survival Guide

- WHALE Training

- TQM Phase I and II

Western Illinois University – Macomb IL. 61455

August 1989 – January 1992: General Studies

Plymouth High School- Plymouth IL. 62367

Graduated May 1989

-All-Conference Academic Team

-Scholastic Bowl Team

-All-Conference Volleyball and Softball Team

-Yearbook Committee

-Student Council

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