Manager Quality Assurance
Resume:
Michael B. Miller
**** *’Conner Ct. Irving, TX
************@*****.***
I am seeking not just a job but also a challenging career, where I have opportunities to learn and grow; where hard work, intelligence and dedication are rewarded. I thrive in a dynamic environment where change is the norm and adaptability is a plus. With my diverse sill set and real world experience I am prepared to succeed regardless of the hurdles and obstacles before me.
Employment History
Ocean Canyon Properties
Bossier City, LA
Name of Supervisor: Amee McDougal 928-***-****
Length of Employment: 03/01/2010 to 08/01/2010
Position: Call Center Manager – Outbound Telemarketing
At Ocean Canyon, I managed a startup outbound call center in the Bossier City area managing a team of telemarketers. I have a proven ability to provide the highest level of quality and productivity while consistently reducing expenditures. I am fully knowledgeable in all aspects of call center management including facilities planning, staffing, management and cost control.
Technovend Vending Services
Trophy Club, TX
Name of Supervisor: Mick Miller 903-***-****
Length of Employment: 01/01/2004 to 03/15/2010
Position: Route Supervisor / New Account Acquisition
My primary responsibility at Technovend was the acquisition of new accounts. This involved market research, cold calling, and meeting with potential clients to negotiate new business. I also supervised setups and customer relations. This involved communicating with the client via email, phone and face-to-face meetings.
ABC North Texas (Associated Builders and Contractors)
Irving, TX
Name of Supervisor: Paula Clements 214-***-****
Length of Employment: 01/012003 to 01/012004
Position: Administrative Assistant
At ABC I provide administrative support to the office and CEO. My duties included general clerical, receptionist and project based work. I was responsible for creating a professional company image through in-person and phone interaction.
Stream International – Dallas TX
Name of Supervisor: Anita Nirula 214-***-****
Length of Employment: 08/01/1995 to 10/01/2002
Position: Team Manager
As a Team Manager for Stream International, I was responsible for coordinating and managing a team of call center tech support agents. I identified training needs, interviewed and hired new techs, and managed operations for the team. I also assisted in the development of policies and procedures and worked closely with our Quality Assurance Department.
References:
Anita Nirula
Director of Operations at United Health Care
Dallas/Fort Worth
Paula Clements
Executive Director at AIA Dallas/Dallas Center for Architecture
Dallas/Fort Worth Area
Andy Metz
Infrastructure Specialist II at Avanade Inc
Dallas/Fort Worth Area
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