Customer Service Representative

Luzelva Martinez

*** ***** ******* **. ** Paso, TX 79927

Tel: 915-***-**** Home Email ********@*****.***

Profile

Have the ability to execute programs using limited resources. Problem solving, leadership and communication skills are some of the qualities developed from my experience as an able customer relations representative. As a lab technician, I am willing to go back to the lab giving in a second chance, as a great Phlebotomist.

Experience

Alorica, Goodyear El Paso, TX 79925 July of 2010 to present

My duties are to help ATT customers educate them about the international plans that are available when traveling for pleasure or business trips outside the United States, set customer expectations, and be able to help customers adjust any high bill issues that arise.

Empire Today 6824 Gateway East, El Paso, TX 79936 July of 2009 to April of 2010

My duties at Empire Today were to book appointments, do sales support, and customer service. I helped customers on setting up their appointments, reschedule appointments, and get a hold of sale representatives at customers’ request. Also, I had the opportunity to enhance my training on how to conduct a payment(s) from the onsite installer, and run credit checks on customers that wanted to finance with Wells Fargo Bank. When customers had any issues with their installation, I had to create a service request and advise customers that the local market manager will contact them in 1-3 business days. My experience with Empire has helped me gain a lot of experience and move up with the company at a fast rate.

GC Sevices, 11216 Armour Dr, El Paso, TX 79936 March of 2006 to June 2009

As a Sprint customer service representative, my main duty was to run a required approved or disapproved credit check for new customers that wanted to sign up with Sprint wireless service.

Education

Socorro High School 1995-1999.

Career Centers of Texas January of 2000 to August of 2000.

Skills

My skills as a Customer Service representative include a good understanding of the spoken and written language, an ability to listen and to understand a customer and request, problem-solving skills and professionalism. As a Phlebotomist include labs, specimen processing, and glucometers. I am a very active person that loves to do different positions of the job.

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