Customer Service Sales

SACHA RENEE ST. HILL

**** ****** ** **, *** ****, Atlanta, GA 30318

404-***-**** • *****.*.******@*****.***

PROFESSIONAL OBJECTIVE

To furnish superior marketing, communicative and technological capabilities influenced by personal experience with varied clientele, and offer a high-level of customer service, both in-house and externally, contributing to the overall success of your organization.

COMPUTER SKILLS

• Microsoft Office • Macromedia Dreamweaver • Macromedia Fireworks • Coffee Cup

• Adobe Illustrator CS • Microsoft CRM • SalesForce • Freemind

EDUCATION

Bachelor of Arts in International Studies (Honors Program)

Double Minor in Political Science & International Hospitality and Tourism

Saint Leo University Saint Leo, FL • May 2007 • GPA: 3.4

Graphic Arts certificate course in Adobe Illustrator

DATRC • Trinidad, WI • April 2003

Certified in Public Relations, Advertising, Selling & Sales Management

London Chamber of Commerce & Industry • Trinidad, WI • May 2000

PROFESSIONAL EXPERIENCE

TECHNISOURCE, (AT&T Contractor) Atlanta, GA

Copywriter Apr 2010 – Present

• Formulate engaging and concise copy for whole websites that helps to market and advertise the client’s brand, while being user-friendly

• Develop fresh content that uses SEO requirements from limited or no information for whole websites

• Ensure consistency and tone of message is maintained throughout

• On team of copy writers who contributed to reducing cycle time of website development from 45 days to less than 30 days in a 4 month span

• Assisted collective in reducing the number of redesigns and changes by focusing on content provided and liaising more closely with consultants on advertiser requests

BANK OF AMERICA, Atlanta, GA

Branch Teller Sep 2009 – Apr 2010

Commercial Teller July 2009 – Sep 2009

• Process a high volume of commercial customer and regular customer transactions inclusive of but not limited to deposits and withdrawals; cash checks; carry out night drop etc.

• Refer financial services and products to customers for Personal Banking sales and the overall contribution to the center’s quarterly and annual goals by the use of superior and innovative customer service techniques

• Carry out over the counter customer queries and engage in immediate problem resolution

• Contribute to overall customer communication and delight

• Perform effective dual control procedures such as acquiring consignment documents (cashier’s checks, money orders); opening and closing procedures

• Maintain and exceed personal performance goals and contribute to branch goals

• Influential in the development of branch team spirit outside the center

INTELOGIX CORPORATION, Atlanta, GA

Client Support Manager December 2008 – April 2009

Communications Manager June 2007 – August 2008

• Maintained communications for the company whose client base is approx. 14 billion accumulated

• Responsible for designing, developing and delivering extensive training materials including proposals, presentations, media kits, user guides and manuals

• Collaborate with executive management, staff and clients to ensure successful identification and implementation of training solutions

• Demonstrate technical procedures and display a high level of product knowledge to upper management and end-users

• Web development, maintenance and consulting in-keeping with client’s desires

• Involved in the new-hire and interview process, as well as employee evaluation process

GLOBAL INCORPORATED, Atlanta, GA June 2006 – August 2006

Marketing Representative

• Marketed BellSouth’s products for retail campaign; Focused on new business development and enhanced customer retention

• Identified new sales opportunities through referrals

BERGER PAINTS LTD, Trinidad, WI September 2002 – July 2004

Marketing Assistant

• Spearheaded promotional activities and events for the company

• Media interaction, production and preparation of in-house ads

• Assisted in aligning my subsidiary’s advertising materials and objectives along with the other regions’ subsidiaries and the goals of the parent company

• Provided research and input to product marketing development

CROWNE PLAZA HOTELS & RESORTS, Trinidad, WI March 2002 – September 2002

Sales & Marketing Representative

• Developed strategies for on-going sales while maintaining customer base

• Created functional database of clients to determine business earned

• Assisted with event planning and coordination

REPUBLIC BANK LIMITED (formerly BARCLAYS BANK), Trinidad, WI September 1998 – March 2002

Administrative Assistant - Marketing Department

• Instrumental in the event planning and promotional activities for the division

• Developed detailed reports for Executive Marketing Management by tracking sales staff figures

• Marketed and sold 401K products, mutual funds and equity funds to clients, and assisted with client inquiries

• Procurement and management of collateral material utilized to market financial services

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