Sales Customer Service

Diane Cipolla

Dedicated customer service representative with motivation to maintain

customer satisfaction and contribute to company success

*****.*******@*****.*** - 516-***-****

Work Experience

BDC REP

ADVANTAGE NISSAN - Westbury, NY

August 2011 to Present

As a BDC REP, I was responsible to follow up on all internet leads and phone calls. I would investigate all

of our prospects needs in a vehicle. Set up appointments for my prospects. Meet and greet my prospects

when they arrived at our dealership. Introduce them to one of our sales professionals. Let our sales

professionals know what our clients needs are. Follow up with my clients, to make sure there experence

at our dealership was favorable.

Sales Representative

Star Auto Group - Queens Village, NY

May 2011 to July 2011

Greet customers entering the store to ascertain what each customer wanted are needed.

Assistant

Ultissima & Company - Albertson, NY

November 2007 to April 2009

Described product to customers and accurately explained details and care of

merchandise.Recommended, selected and helped locate and obtain out-of-stock product based on

customer requests. Answered questions regarding store and products, while maintaining knowledge of

current sales and store promotions.

Purchasing representative

Bruckner Wesco International - Port Washington, NY

June 1996 to May 2008

IBM Division

Computed accurate sales prices for purchase transactions. Positive customer experiences and resolved

all customer complaints. Maintained records and files, preparing cost and inventory reports, and ordering

supplies. Developed reputation as an efficient service provider with high levels of accuracy.

Pratt & Whitney Division

Communicated with vendors regarding back order availability, future inventory and special orders.

Maintained records and files, preparing cost and inventory reports, and ordering supplies. Government

regulatory met criteria. Would meet annually with government regulators to assure all records were up

2

to date. Developed reputation as an efficient service provider with high levels of accuracy. Also took part

in the training of new employees.

Education

Certificate in Business

Hunter Business School - East Meadow, NY

1989 to 1991

Skills

Energetic, organized, self starter, organized, fast learner, wide ranget of pratical skills, responsible with

inventory control, product shipping, good relations with clients

Additional Information

Developed reputation as an efficient service provider with high levels of accuracy.

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