Lynn Duck

**** ***** *** **.

Charlotte, NC *****

757-***-****

irf0jd@r.postjobfree.com

SUMMARY: Customer service representative offering five years of diversified experience, achieving customer satisfaction as well as meeting or surpassing company expectations. Proficient in completing a task in a timely manner and having the ability to multitask.

SUMMARY OF QUALIFICATIONS:

• Excellent knowledge in the customer service areas of restaurant and retail.

• Strong rapport with customers and reliable person.

• Able to handle customer concerns, conflicts and challenging situations.

• Developed ability to work under pressure and in a fast-paced atmosphere.

WORK EXPERIENCE

Dollar Tree Vancouver, WA August 2011-Present

Cashier

• Responsible for the providing the best level of customer service to the customers.

• Performed accurate sales transactions and maintained a balanced till.

• Ensured the restock on the sales floor and defective merchandise was properly labeled.

• Maintained clean and orderly checkout areas.

• Received payment by cash, check, credit cards, vouchers, and automatic debits.

Wal-Mart Franklin, VA July 2008-September 2010

Cashier

• Responsible for maintaining the check stand area keeping it clean and orderly.

• Weighed the produce and returned the excess or unwanted items to respective shelves.

• Verified customer identity for payments made through checks and credit cards.

• Issued receipts to customers after the payment was finished and made correct change.

Dairy Queen Franklin, VA May 2006-July 2008

Cashier

• Welcomed the customers in a friendly professional manner.

• Received the orders and the respective cash from the customers.

• Verified accuracy of orders before giving to customer.

• Maintained a clean work environment according to state health standards.

Subway Franklin, VA November 2006-August 2007

• Prepared various types of sub sandwiches as per the customer request.

• Provided quality customer service to our customers by greeting the customers with a smile.

• Excellent knowledge of products and services offered by restaurant.

• Assisted management with inventory.

• Maintained high standards of customers service during high-volume, fast-paced operations.

EDUCATION:

International Air and Hospitality Academy Vancouver, WA December 21, 2011

Airline/Travel Specialist Diploma, Honor Roll, Perfect Attendance

• Daily Vocational e-learning for travel and tourism using VIASINC software.

• Experienced on a simulated Apollo Reservation System.

• Fare Construction in domestic ticketing and related ticketing forms, 4-flight tickets, special service tickets, MCO’s and excess baggage charges.

• Trained in the many intricacies of cost effective Itinerary Planning.

• Airport Operations involving ticketing, ramp operations, oversold, canceled, delayed flights, public address announcements and simulated ticket counter practice.

• Knowledge of domestic and international City, Airport and Airline codes.

• Extensive exploration of Aircraft Safety and procedures.

• Developed professionalism in customer service skills and abilities.

• Overview of Flight Attendant protocol, duties, terminology and passenger safety procedures.

Paul D. Camp Community College Franklin, VA August, 2010

Certified Nurse’s Aide

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