Sales Management

DAVID SPIER

** ****** **. ****** ******, MA ***** 617-***-**** *******@***.***

http://webprofile.info/dspier

TECHNOLOGY PRODUCT MANAGER / TECHNOLOGY PROGRAM MANAGER

Using Technology to Drive a Company- and Customer-Centric Paradigm

A highly successful technology, marketing and operations executive with proven experience bridging concepts to operational execution to meet the needs of all stakeholders. Define the market by envisioning the future and understanding the evolving business, technonlogy and user needs of the customer, evaluating market potential and product opportunities over time. Assess the financial implications of decisions in both the near and long-term to model impacts of opportunities on the company and marketplace.

CORE COMPETENCIES

• Technology & Business Innovation • Customer Relationship Management • User Experience Advocacy

• Leveraging Strategic Partnerships • Database Content Management • SaaS Marketing and Product Design

• Product Lifecycle Management • P&L Accountability / Cost Control • Strategic Planning & Execution

PROFESSIONAL EXPERIENCE

MASS COMMUNICATIONS / STEP DIRECT - Leominster and Ashland, MA 2000 - Present

Chief Technology Officer

A provider of marketing logistics services and the tactical implementation of marketing strategies for companies.

Oversee all aspects of service delivery, including database design and hosting, copywriting, graphic design, printing, prospect development, list management, direct mail, email distribution, promotional fulfillment and internet marketing. Led a staff of 25 in the planning and execution of corporate marketing and sales strategies.

• Negotiated a purchase loan of $400,000, receivables credit line of $350,000 and an equipment credit line of $150,000 to successfully establish and expand business operations.

• $750,000 in annual revenue growth generated by defining and developing a highly customized inventory and fulfillment system

• Positioned the company to gain $250,000 in annual sales by defining the distribution strategy for independent sales organizations and implementing a program to build distribution partnerships.

• Expanded sales at a 35% profit margin by developing and rolling out a web-based ordering system and integrating the ordering process with production operations.

• Responded to an industry-wide recession by planning, initiating and negotiating a merger with a competitor, producing an organization of 3x base revenue and 2x base cash flow.

• 90% reduction to job detail staff errors achieved through the implementation of a job management system, leading to increased job completion time of 99% and operations efficiency increase of 25%.

MOBILITY SERVICES INTERNATIONAL - Newburyport, MA 1996 - 2000

Principal, Chief Operating Officer and Chief Technology Officer

A provider of global executive relocation services for Fortune 500 corporations.

Oversaw all departments of the company with the exception of HR. Directed all marketing, technology, operational services, administration and financial activities. Held responsibility for a staff of 75 on three continents.

• Reduced bank financing costs 1.5% by negotiating expanded payment terms with key vendors, picking up 30 days on payables to sharply improve cash flow.

• Expanded the company to a $2 billion operation by collaborating on plan development, analysis, negotiation and execution of a Deloitte roll-up merger with 27 complimentary businesses serving Fortune 500 clients.

• Improved revenue per customer 16% within one year of rebuilding the account management process, information systems and personnel.

• Sharply improved communication by introducing a Management by Objectives (MBO) system and restructuring management, establishing a more successful team.

• Enhanced customer interface while increasing operational efficiency by consolidating 21 product lines into a browser-based single service customer management, billing and MIS system.

• 11% reduction to vendor costs achieved, leading to a 71% reduction in trucking and warehousing vendor relationships.

• Replaced six international freight forwarding contracts with a single vendor partnership, delivering reliable scheduling, IT integration and a price discount of 40%.

• Created positive working relationships and improved participation by engaging executive team members in more key leadership roles.

• Lifted profits from a $350,000 annual loss to a $2.1 million profit within 18 months of introducing monthly P&L review meetings for the entire executive team

AEGIS SYSTEMS - Boston, MA 1992 - 1995

Principal, Chief Operating Officer and Chief Technology Officer

Provided office systems products and support for hotel guest rooms.

Held responsibility for all product development, product delivery and support, marketing and legal, while playing a key role in acquiring private equity investment.

• Raised more than $6 million in private equity to advance the company from concept through proof stage.

• Positioned the company to successfully execute 100 trial locations designed to lead to 2,000+ locations that could generate at least $15 million annually within two years.

ADVANCED DISTRIBUTION TECHNOLOGIES - Framingham, MA 1988 - 1991

Principal & Senior Consultant

A provider of marketing technology consulting for leading travel industry service providers.

Worked with a group of consultants on a project basis, leading projects involving corporate strategy, financial analysis, product strategy, design and distribution, SaaS marketing as well as operational analysis and planning.

• Identified a set of critical distributor needs that led to a strategy that significantly reduced competitive switching objections and costs for the company's largest customer.

• Marketed a unique consulting value proposition, resulting in a guaranteed annual fee contract with a public company, enabling the company to achieve profitability from day one.

• Defined strategic benefits for technology, ultimately proving pivotal in enabling the merger of a customer with a key strategic partner.

• Significantly revised a strategy that led to the creation of a new SaaS product that became the core offering in the face of falling revenues.

EDUCATION

B.S. in Urban Planning, Boston University

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