Customer Service Representative

Latoya Danielle Thompson

*** ***** ****

Lawrenceville, GA 30046

(404) -200-7723

***************@*****.***

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Objective

To obtain a position in which my skills and abilities can be utilize with a company that uses professional and personal approach to providing excellent customer satisfaction.

Abilities

12 years of customer service

Excellent written and verbal communication skills, with an eye for detail

Extremely productive in a high volume, high stress, environment

Highly productive in the use of Office 2000 Professional

Self starter with a can do attitude

Adminstration phone knowledge

Employment History

12/2008 – 01/2012 Ally Financial, Jacksonville, Fl

Loan and loss Mitigation Collector I

Provided clients with world class customer service going above and beyond the business expectations. Handled inbound and outcalls with one call resolution. Collecting on auto loans 1-6 months past due.

08/2007 – 07/2008 ADT, Jacksonville, Fl

Customer Service Representative

Answered inbound calls in support of customer needs. Conveyed in a reassuring

manner step by step instructions to resolve application issues. Security monitoring home alarms

08/2000 – 08/2004 Dalton Carpet Mill, Norcross, Ga

Customer Service Representative

Answered inbound calls in support of customer needs. Made outbound call to set appointments. Met month goals and sells quota. Provided clients with excellent customer service.

Education

University of Phoenix, Atlanta, Ga 2009 – Current

B.S., Business Administration

Clarkston High School, Clarkston GA 2000 – 2004

High School Diploma

Awards

Honorable Mention, Employee of the Month

Team Player

Top 5% collector

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