Customer Service Administrative Assistant

Sheron Gibson

*** ******** **** *****, ***** Springs, GA 30350 Home: 678-***-**** - Cell: 203-***-**** : ***************@*****.***

Career Overview

Committed and motivated Administrative Assistant with exceptional customer relation and decision making skills. Organized office worker with over 8 years experience

Skill Highlights

• administrative support • stellar customer service

• problem solving assistance • people person

• switchboard coverage • team player

Core Accomplishments

Provided switchboard coverage for Corporate Office, providing administrative support and problem solving assistance. Professionally communicated with customers, vendors, executives and associates. Performed miscellaneous duties as assigned.

Professional Experience

Assumption of Liability Specialist

November 2012 to Current

Alorica – Kennesaw, GA

Answering customer inquiries, solving problems and processing assumption

of liability request for Verizon Wireless. Running and authenticating credit applications for new customers. Maintaining up to date knowledge on company products and policies and directing calls to appropriate individuals and departments.

Customer Service Representative

June 1986 to June 2010

United Illuminating – New Haven, CT

Provided Customer Service answering customer inquiries, solving problems and providing new product information. Assisted customers with billing, service and product complaints in a timely and empathetic manner. Directed calls to appropriated individuals and departments. Responded to clients via phone, email and the postal system. Covered switchboard and provided administrative support for customers, vendors and associates. Performed other miscellaneous duties as assigned.

Education

John F. Kennedy High School

Richmond, VA, USA

Business

Amore Institute of Hair Design

West Haven, CT, USA

Cosmetology

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