Customer Service Manager

Adam Altman

**** **** **** ******, ***. *

Brooklyn, New York 11235

718-***-**** (C)

******@*****.***

MANAGER

SUMMARY

* Accomplished hands-on manager with over 15 years in wholesale, retail and warehousing operations.

* Supervised and trained staff; arranged staffing schedules, established and maintained staff guidelines and protocols including

safety procedures.

* Excellent customer service and communication skills with wholesalers, city agencies and co-workers using problem solving

skills and sound decision making.

* Successfully able to handle multiple responsibilities including building sales, negotiate contracts and provide daily overseeing

and ensuring a completed delivery in a timely manner.

* Experienced in inventory control; implementing efficient procedures and effectively handling 1000 parcels per day resulting in

satisfied customers.

* Have a clean NYCDL Class B License. Understand and speak the language and hands-on experience with automobile

maintenance.

EXPERIENCE

R&A Trucking, Brooklyn, NY 2007 – Present

Vice President/Accounts Manager

* Created a company that garnered a 48% growth in revenue within its first two years.

* Managed office and driving staff while overseeing daily pick-ups and drop-offs of over 1000 parcels to designated locations on

time.

* Managed accounts payable and receivable.

* Daily customer service interaction. Resolved customer complaints and inquiries.

SpeakEasy Telecommunications, Brooklyn, NY 1992 – 2007

Owner/President

* Dealt with government officials and city agencies as to codes, regulations and other legal responsibilities.

* Resolved customer complaints and inquiries.

* Monitored inventory, as well as incoming & outgoing shipping orders.

* Monitored daily maintenance of payphones to dispatch repair personnel.

Top Shelf Construction, Brooklyn, NY 1990 – 1992

Foreman

* Supervised crews of 8 on residential and commercial properties.

* Hands-on knowledge of masonry, electrical work and plumbing. Prepared monthly bills for charge account customers.

* Resolved delinquent and overdue accounts.

* Monitored inventory and replenished supplies as needed.

* Ensured all safety and technical guide lines.

EDUCATION

Kingsborough Community College, Brooklyn, NY 1988-1990

Associates Degree in Business and Communications

Contact this candidate