Customer Service Administrative Assistant
Resume:
Tyraann Parker
Ph.: 1-404-***-**** Cell: 1-404-***-**** Email: ***********@*****.***
Objective:
My objective is to enhance my career as an Administrative Assistant. I have 15 years of Administrative experience. I have excellent organizational skills and customer service. I am detail oriented with strong work ethics.
Employment:
Tech Providers Inc./Cox Media 11/21/2011 to 04/12/12
Traffic Specialist I
Enter and execute advertising insertion contracts from the time the order was delivered by the Sales Market to the time the order ended and the client was invoiced.
Process inflight and next day orders before AM deadline to allow the Market time to submit revisions.
Process contract revisions by daily deadline.
Apply Adcopy as directed through basic Adcopy instructions. Process next day start Ad copy by daily deadlines. Add Spot ID’s and Media types to the Adcopy library for encoding process.
Reject incorrectly submitted orders back to the Market with input on proper order protocol.
Responsible for tracking and logging production daily.
Responsible for processing a minimum of one hundred twenty five orders of Contracts or Adcopy in an eight hour period.
Responsible for a variety of other duties as assigned.
Ameren Illinois 01/17/2011 to 09/29/2011
Customer Service Specialist
Received and scheduled customer requests such as service initiations and terminations, meter installations/removals, gas leaks, electric outages, etc.
Secured necessary information/documentation from customers such as medical equipment registry, medical certificates, proper identification, etc.
Explained company policies and procedures to customers and responded to customer inquiries concerning billing rates, payment plans, etc., and take appropriate action.
Arranged satisfactory payment transactions such as payment agreements, payment extensions, etc.
Advised customers of company programs such as budget billing, preferred due date, automatic bill payment, etc.
Acted as first responder to outage calls and emergency situations.
Affina/Peoria, Illinois 09/14/2010 to 01/11/2011
Customer Service
Received inbound calls from customers regarding their vacuums.
Provided troubleshooting on the vacuums.
Addressed customer complaints and issues.
Upsold new vacuums or supplies.
Ordered supplies as needed per customer.
Transferred escalated issues to appropriate Que.
Tyraann Parker
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Manpower Professional/Comcast, Illinois 06/2010 to 09/10/2010
Customer Service
Provided customer service to Comcast customers during transition to Xfinity
Issued new equipment and adaptors needed to customers for easy transition
Returned or exchanged defective equipment.
Opened and balanced cash drawer daily.
Answered customer questions to see if opportunity arises to upsell.
Counted inventory on returned equipment and issued warehouse equipment.
City of Mobile Municipal Court, Alabama 9/2007 to 05/28/2010
Court Clerk I
Processed dockets for assigned court dates.
Provided customer service at payment window and in the court room.
Posted all payments made in person, by mail or in the court room.
Updated system with new court date information after payment has been made.
Confirmed or Rescheduled court dates.
Processed bond payments and appropriate paper work to release inmates.
Processed and sealed Youthful Offender cases.
Processed paperwork for bond refunds.
Balanced drawer and prepared deposit daily.
Entered traffic tickets as needed.
Provided phone support as needed.
Filed all motions and continuances.
Posted after court fines and court cost to the system.
Verified Driver’s license through national network system.
Provided clerical support as needed along with other court room duties.
Posted all tickets to database from night court for payment or community service.
Logged and post all mail payments to the system.
Filed all traffic tickets and cases set for future dates.
Set time to pay dates for offenders that could not pay.
Tyraann Parker
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Education:
Edward Tilden High School -1986-1988
Received GED 1993
Illinois Central College currently enrolled 8/23 2010
Major: Business Administration/Health Careers
Computer Skills:
Criminal Justice Database WordPerfect 2000
Lexis Nexis Excel 2007/2010
QuickBooks Pro 2000/2002 PowerPoint 2000/2010
Lotus Notes 1, 2, 3 Microsoft Access 2000
Microsoft Office 2007/2010 Microsoft Outlook 2010
National Criminal Database Traffic Information Management System
Laserfiche Electronic Filing Strata Software
Microsoft Works 1995/2000 Novar Processing Software
Alacop/Alacourt
Comcast Database
AS4000
Comcast Shipping Software
EPC Software
Eureka Purchasing System
Rockwell Phone System
JD Edwards Software
CSS Software
OAS operating System
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