Engineer Project Manager
Resume:
Jacksonville, FL
Phone 978-***-****
E-mail ************@*****.***
9-199*-*-**** University of New Hampshire Stratham, New Hampshire
Computer Science
* **** ****** work in programming and general computer science
9-199*-*-**** N.E.C.C.O Haverhill, Massachusetts
Computer Science
2 Years I.T. and networking related courses
Certified Vertical Televantage PBX support and administration
Certified in PlateSpin Migrate, PlateSpin Portability Suite, PlateSpin Protect, and PlateSpin Recon
8-2008 – 8-2009 Virtual Iron
Senior technical engineer / training coordinator
Server Virtualization: Design and deployment of virtual infrastructure. Design architecture for rapid provisioning of virtual systems. Practical experience with large-scale deployments (application hosting, virtual desktops, cloud computing) and associated issues such as access control, provisioning, quality of service, backup and restore, disaster recovery, and management of both virtual and physical infrastructure. Customer-facing technical roles including account management, project management, technical support, solutions delivery, and training.
1-2007 – 8-2008 Exit41
Telecoms Engineer
Started out as Tier 1 Support, within 2 months moved into Tier 2 Support. Handled all calls coming into the call center. Issues included PC hardware, Microsoft registry issues, network connectivity, ISP problems, as well as problems with Exit41’s proprietary VOIP hardware and software. Performed 3rd party software and hardware compatibility testing and integrations. I saw the need to have an expert on the Televantage PBX in support, so I pursued technical leadership on our PBX. Within one month of taking on this responsibility I reduced escalations to engineering by 75%. I was asked to setup a 60 seat call center for Exit41 to launch Qdoba's online ordering pilot with two weeks’ notice. This was accomplished on time and to the satisfaction of the new customer. Within 6 weeks of the pilot roll out, Swiss Chalet, Market, Dennys, Ruby Tuesday and la Madeleine had all signed contracts based on proposals I had written. Following the signing I took the position of PM and Lead Engineer for these new clients. Pursued root cause problem analysis on long standing issues. During layoffs I took over the responsibilities of the IT department, other senior support engineer roles for our existing products, and local and off site call centers.
Responsibilities:
Handled all incoming phone calls to support and telecoms.
Escalated issues to engineering as needed
Primary contact for Support on all PBX issues. Reduced dependency on Engineering by 75%
Configured call center network and all equipment needed to run and monitor a large multi-brand call center as well as several smaller brand specific call centers
Remote admin for clients seeking professional services
Sales Engineering
Hardware and software integration
IT for Exit41
Domain Admin for 12 remote clients
Project manager and lead engineer for all call center planning and implementation
Training and education for all Tier 1, 2, and Engineering support hires
End user training for call center customers
1999-Present Independent Contractor
I.T. & networking,telecommunications, virtualization and training consultant, data recovery
I have experience in the engineering of mid sized to large office networks, from assessment of need for hardware and software to the assembly of workstations and servers to include the establishment of the network and all software. I maintain the networks that I have built, providing ongoing support in the capacity of a remote system engineer and system administrator.
03-2005 – 011-2006 Riverfront Marine
IT Director
Supervision of technicians, maintenance of in house network, implementation of new hardware and software
Phone systems admin
Domain admin
Salesforce CRM admin
1998 – 2001 Double Decker
IT staff
Network admin
Software solutions purchasing
Render farm administration
I am currently in the process of further educating myself as the IT field is very dynamic and always evolving. I am proficient with the MS and Oracle office suites and very practiced with MS Windows 9x, 2000, XP, Vista, and 7. I also have experience with networking and administration of medium to large business networks in every aspect from building of servers, establishing shares, domain administration, Outlook, and business specific software.
Operating Systems: Microsoft Windows 7, Vista, XP, 2000, NT, 9x, and Linux at a novice level
Networking: Firewalls, Netopia, Cisco & Linksys routers, switches, wire shark, and a wide array of network, port and socket monitoring tools, VPN, Active Directory, domain controller admin
Storage: SAN, NAS, iSCSI, RAID
Other: Open Office, MS Office, VirtualBox, Virtualization, P2V, P2P, V2V, and V2P System Conversion
Shaun Peterson Haverhill, MA 978-***-****
Anthony Poskus Merrimac, MA 978-***-****
Bruce Rines Salisbury, MA 978-***-****
Atty. Ron StPierre Newburyport, MA 978-***-****
I’m looking for a position preferably in the IT / technology field. My ideal position would allow for extensive growth and the opportunity for advancement. I enjoy direct client relations and staff training on new tech and processes. Detail-oriented, self-motivated, well-rounded senior support engineer with strong technical, leadership, project-management, and communication skills. Ability to estimate and meet aggressive deadlines while learning new technologies. Proven record of working collaboratively with internal and external teams.
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