Customer Service Medical

Shamere M Cole

**** ********** ** #* **** 202-***-****

Landover, MD 20785 *******.****@*****.***

Skills Highlights

• 4+ Years in a fast paced deadline driven environment

• Knowledge of HIPPA laws

• Active Secret Clearance issued 2011

• 45 WPM

• Microsoft Office Word, Excel, Outlook, Lotus Notes, JDEdwards, Docview, DEERS

Core Accomplishments

Computer Proficiency

• Created Spreadsheets that were successfully used for business development

Multi-Tasking

• Demonstrated proficiencies in telephone, email, fax and front desk reception within high level environment.

Administration

• Performed administration task such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Employment History

Document Management Assistant, April 2012-Present (Contract)

American Association of Medical Colleges (AAMC)

• Monitor and track the receipt and intake of up to 250,000 student transcripts, letters of recommendation, and financial documents

• Gain familiarity with document authentication process in order to identify academic transcripts of fictional, fraudulent, or unaccredited institutions, counterfeit transcripts of legitimate institutions, and altered transcripts.

• Scan all documents into OIT system and maintain image quality

• Perform image quality checks as needed

• Maintain knowledge of AMCAS software tools to include DMS, Applicant Inquiry, OIT Scanning, Staff Reports and Work flow

• Uphold strict filing and document security measures to protect sensitive information and ensure confidentiality

• Data entry to include tracking information in AMCAS database and Excel spreadsheets

• Demonstrate Analytical abilities and strong attention to detail

Medical Records Specialist, September 2011- January 2012 (Contract)

Department of Navy Bureau of Medicine and Surgery (BUMED)

• Provided services in support of the Bureau of Medicine and Surgery (BUMED) to sort and organize patient medical documentation and patient treatment records and mailing these records to their appropriate destinations (e.g., Military branches, MTFs, NPRC etc.)

• Filed and combined loose documents with the appropriate medical record.

• Forward stray records to where the service member is stationed or to the primary care manager is located

• Record on an Excel spreadsheet a mailing receipt for delivery

• Lifting boxes weighing between 20 to 25 pounds

• Research and locate patient demographics using DOD and Non-DOD resources

• Enter patients medical record information into a Microsoft excel spreadsheet

• Forward medical documentation via US Mail to appropriate location as determined and verified by resources

• Maintain a log on loose reports/record folder forwarded to include date, type of record, total inches of documents, total of folders and destination

• Provided 3 weekly updated excel spreadsheet that showed the total number of inches of records for this project on hand and the total number received and the new subtotal

Administrative Assistant/ Receptionist, July 2010 -Feb 2011 (Contract)

Emcor Government Services (Sparks Employment Agency) Arlington VA

• Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

• Created databases and spreadsheets to improve inventory management.

• Improved communication efficiency as primary liaison between departments, clients and vendors.

• Managed executive calendar and coordinated weekly project team meetings and assisted in the development of meeting agendas to increase meeting efficiency.

• Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

• Respond to routine telephone requests that have standard answers; refer calls and visitors to appropriate staff.

• Compose and distribute inter-departmental memorandums (e-mail, documentary and voice) ensuring timely delivery and receipt of important information while at the time maintaining confidentiality.

• Receiving, opening, logging, sorting, screening and delivering mail.

• Performed accounts receivable duties including invoicing, cash application, researching chargebacks, reconciliations, checking purchase orders.

• Prepare final copies, which can include photos, colored printer, special binding, etc.

Patient Coordinator/ Contact Lens Tech, June 2008 - May 2009

My Eye Dr. Alexandria, VA

• Contact Patients insurance companies and check coverage (VSP, Eyefinity, Spectera, Davis Vision etc.)

• Maintained detailed administrative and procedural processes that reduced redundancy and improved accuracy and efficiency to achieve organizational objective.

• Managed incoming and outgoing calls for busy medical office

• Handled processed and distribute confidential patient information

• Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or copays

• Organize and conduct meetings as required by staff.

• Order and distribute contact lens

• Conducted insertion and removal classes for contacts

• Schedule appointments and make appropriate reminder calls in timely manner, canceling and rescheduling upon request

• Input and update patient information into electronic filing system

• Contact patients insurance company insuring coverage and other information as needed for billing

Data Entry Clerk, August 2006 - May 2008 (Contract)

American Diabetes Association, (Sparks Employment Agency) Alexandria VA

• Apply money to accounts on a computer system (CURE)

• Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects.

• Managed hundreds of accounts receivable accounts working directly with the Financial Management Department.

• Performed accounts receivable duties, including invoicing, cash application, researching chargebacks, discrepancies, issuing credit memos, reconciliations and responding to customer request for documentation.

• Consistent record of improving productivity, reducing costs, and resolving complex departmental issues.

Education

Sanz College, - Washington, DC June 2009

Medical Assistant

Concentration in Healthcare

Prince George’s Community College, - Largo, MD February 2011- Present

Heath Information Management

15 credits completed

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