Customer Service Assistant

SUMMARY OF QUALIFICATIONS

A PRECISE AND EFFICIENT TEAM PLAYER WITH EXCELLENT COMPUTER SKILLS AND GREAT ATTENTION TO DETAIL. VERY THOROUGH, ABLE TO WORK INDEPENDENTLY WITH GREAT DECISION MAKING ABILITY. I POSSESS SUPERIOR PHONE SKILLS, AM VERY CONSCIENTIOUS AND AM ESPECIALLY RECOGNIZED FOR MY POSITIVE ATTITUDE AND WORKING GRACIOUSLY WITH OTHERS. KNOWN TO PERFORM MY JOB AT AN EXCEPTIONAL LEVEL AND COMPLETE EACH TASK TO THE BEST OF MY ABILITY USING MY INGENUITY, JOB KNOWLEDGE AND WORK HABITS. FOCUSED ON ACCURACY AND GETTING JOB COMPLETED EXPEDITIOUSLY.

PROFESSIONAL EXPERIENCE

MERCHANTS BONDING COMPANY- Austin, Texas 2004-Present

Contract assistant

Act as reinforcement to contract underwriter in day to day tasks to secure excellent underwriting and superb service to our agents.

• Hired into the commercial department then promoted to the contract department as executive assistant within three months

• Supported the assistant vice president of the branch with daily business in a precise and efficient manner

• Assigned to a contract assistant to aid for premium performance providing outstanding underwriting to our agents

• Duties include preparing invoices, entering bond information into our website, inputting bid bond information accurately, examining progress reports received, statusing bonds on an urgent basis by phone or fax, organizing files, pulling credit reports using DNB and Equifax

• Complete individual assignments requested by underwriter, provide first-class customer service to our agents, entering weekly contract premiums into a excel spreadsheet and forwarding to branch manager

• Previous duties include back-up receptionist, sorting and scanning incoming mail, answering incoming calls, preparing all outgoing mail for the office, preparing for any overnight packages going out and fulfilling request for supplies needed and requested by agents

TYLER MCLENNON- Austin, Texas 2001-2004

Court Researcher Coordinator- Customer Service

Worked as a liaison between the court researcher and the customer to ensure results returned quickly and accurately.

• Contacted potential court researchers, distributed test results, checked for accuracy, created technological profile and notified researchers daily of new or outstanding case load.

• Handled emails and phone calls regarding outstanding searches from other offices and handled complaints from customers. Used Black’s Law book to research legal terms.

•Trained court researchers to use technology to return results quickly to customer.

• Contacted court researcher on late searches, sent out criminal background supplier list daily and ordered background searches for customers.

• Monitored case volume by court researcher within the state, traced and status late cases. Developed relationships with court personnel within the responsible state(s) in order to supplement efforts of field researchers.

•Acted as back-up supervisor when supervisor was out on personal days and out on maternity leave.

Professional Skills

Customer Service Policies & Procedures

Problem Solving Proactive Attitude

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