Customer Service Representative

Heidi M. Williams

**** ***** *** **

Converse, TX 78109

Home 210-***-**** or Cell 210-***-****

iq785v@r.postjobfree.com

CAREER SUMMARY

Seeking social services agency to utilize current skills and professional

expertise.

EXPERIENCE

Fort Sam Military Base-3/21/12-10/09/12-Dine-In Facility Attendant

Serving the Army soldiers their dinner meals. Separating eating utensils,

forks, knives, spoons, and glasses. Taking dishes off of carrousel to be

washed.

. Clean off dirty trays and dishes, stack in preparation of sending

through dish machine

. Place dirty dishes, trays and silverware on dish machine conveyor belt

for washing

. Remove clean dishes from dish machine - stack properly on dish cart

. Clean assigned areas to include, but not limited to: dish machines

interior and exterior, all work counters and tables, walk in coolers,

beverage machines, deep fryers, griddles, ovens, and sinks.

. Sweep and mop tile floors.

West Corporation-Alltel-4/25/11-12-19-11 Customer Service Representative

Receiving incoming telephone calls from customers who had an account as a

Alltel customer. Documented all customers calls. Assisted customers with

telephone plan changes, took payments for telephone bills, enrolled

customers in different telephone plans, changed telephone number per

customer's requests and updated current addresses. Transferred customers

to a Customer Service 2 who was authorized to disconnect requested

telephone service. Transferred customers to either a Technical Support

Representative 1, 2, or 3 for technical difficulties the customer/s was

having.

Fairweather Family Lodge, San Antonio, Texas Family Monitor-12/10 to

04/11

Monitored female consumers and their children/s. Monitored children

during outside activities and while female parents attended different

mandatory groups. Monitored female consumers while they were in kitchen

area fixing breakfast, lunch or dinner. Assisted consumes with snacks,

juices, milk, and toiletries. Took random A/D urine specimens and conducted

breath analyzer. Documented consumer behavior and interactions during

working hours. Conducted hourly outside monitoring of facility.

Checked storage doors and laundry rooms. Called taxicabs for consumers who

needed to go hospital. Monitored consumers and children when they took

prescribed medications (Psychotropic meds).

EduCare Community Services- University City, Texas Direct Care Worker-

08/09 too currently

Providing quality support to individuals who have cognitive, intellectual,

and functional problems in order to help them grow, as they develop and

enhance the quality of Performed daily documentation in the significance

observation book, social and leisure encounters, assisted with medication

passing to consumers. Redirecting consumers when they are not adhering to

the rules and regulations. Monitoring behaviors at all times. Ensuring

that each consumer complete assigned chores. Taking consumers on planned

outings, (Library, discounted stores, eateries, other activities at

different facilities ).

Audie L. Murphy Veteran's Administrative Hospital, San Antonio, Texas

Police Service-09/09 -11/09-Secretary

Operated departmental office equipment to include answering telephone,

computer, FAX machine, copy machine, filing papers, and handling mail for

employers. Completed documents, and faxed to U.S. District Courts regarding

upcoming court hearings.

Chaplain Service-11/09-08/10-Secretary

Answering incoming calls and called the appropriate person and gave the

chaplains the pertinent information regarding their calls.

Receives Consultation referral information from different units at the

hospital, and called the appropriate person who referral was assigned to.

Retrieved necessary materials from warehouse in order to complete assigned

tasks. (ie. Computer paper, routing tickets, and file folders.

Ordered necessary office supplies twice a month. ( Writing tablets, steno

pads, pens, and pencils, stapler, Art Supplies for CPE Director & students,

paper clips, and rulers.

Made upcoming appointments for Chief and confirmed scheduled time and date.

EDUCATION

Calumet High School -Chicago, Illinois-Diploma

St. Xavier University-Chicago, Illinois-Bachelor Of Arts-Family Studies

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