Project Specialist

Pooja V. Patel

**************@*****.*** **** Holly Hall Street Houston, TX 77054 832-***-****

OBJECTIVE

A competent and enthusiastic individual with in depth working knowledge of the US Healthcare System seeking a full time position as a Project Specialist at Central AR Hospitals Memphis, TN with an aim to advance my career in the area Healthcare Administration.

SUMMARY

Healthcare professional trained with a Master’s degree in Healthcare Administration and three years of hands on experience working in a simulated healthcare environment. Experienced working with operations department of a Magnet recognized teaching hospital as an intern for over eight months. Pertain a good understanding of the regulatory and quality requirements of hospitals. Possess excellent analytical skills and potential to recommend action plans for problem resolution. Have the ability to function efficiently in a diverse work environment. Self-motivated to work independently and collaboratively to bring positive outcomes; evident through continuous academic and professional success.

EDUCATION

Certified Pharmacy Technician June 2011 Pharmacy Technician Certification Board

Master of Healthcare Administration May 2011 GPA (3.93/4.0) Texas Woman’s University, Houston, TX

Bachelor of Pharmacy July 2008 GPA (4.0/4.0) University of Pune, India

Relevant Coursework

• Health Information Systems • Human Resources • Health Policy

• Operations Analysis • Managerial Accounting • Leadership

• Financial Accounting • Health Economics • Strategic Management

• Healthcare Finance • Performance & Quality

RELATED WORK EXPERIENCE

Course Assistant III July 2011- Present Texas Woman’s University Houston, TX

Nursing Simulation Laboratory

• Served as a project lead in configuring the MedDispense carts for minimization of medication administration errors

• Worked with Neehr Perfect nursing education system to enable the use of Electronic Health Records with the Clinical Competencies Learning Laboratory

• Assisted in high fidelity simulation skills review lab for nurses from two school districts within the Texas School Nurses Organization

Administrative Intern August 2010 - May 2011 The Methodist Hospital System Houston, TX

Nursing Operations Department

• Calculated Return On Investment for a marketing project to justify in-house printing of newsletters, magazines and posters used for process awareness and error minimization at the hospital units

• Developed a dashboard for non-negotiable patient care delivery models for analyzing and identifying the units that follow the correct protocols to provide satisfactory patient care

• Conducted nurses work satisfaction survey to ensure that the work place requirements for care givers are met by the organization

• Assisted in the completion of workforce plans required in creating a house-wide report for total FTE units

• Performed weekly audits of Hospital Acquired Pressure Ulcers to analyze the quality of care provided to the patients especially in the critical care units

• Assisted in verifying that overall the quality requirements are all met by different service lines within the hospital

Graduate Assistant March 2009 - May 2011 Texas Woman’s University, Houston, TX

• Participated in interdisciplinary research projects in the laboratory to provide an administrative insight to the clinical care process

• Assisted in conducting high fidelity simulations for student nurses to practice their clinical competencies and habituate to provide high quality care to their patients

• Conducted cost analysis for laundry services and implemented actions to reduce excessive resource utilization and hence cost of services

• Maintained loan records for laboratory supplies and equipment to enable inventory control

• Conducted several lab tours and presentations during open house events for prospective nursing students

• Facilitated student practices for low, medium and high fidelity clinical simulations

• Developed job description and oriented new students for the Graduate Assistantship position

OTHER WORK EXPERIENCE

Intern November 2007 Ranbaxy Pharmaceuticals, Indore, India

• Quality Control & Quality Assurance

• Parenterals, Tablet & Capsule manufacture

Intern June 2006 & May 2007 Manjalpur hospital, Vadodara, India

• Assisted in inventory control for hospital supplies to maintain required stocks and avoid wasteful use of commodities

• Presented financial scores for services at the bi-weekly meetings to show the movement of the revenue trends

• Provided action plans for bringing improvements in the workflow and reducing turnaround time for outpatient visits

• Worked with interdisciplinary teams for improving patient satisfaction and assurance of good quality care

PROJECTS & PRESENTATIONS

• Consultancy project to help design a survey questionnaire for Harris County Department of Education to help bring improvements in the employee review process

• Analysis of the organizational structure of the Academic Office of Clinical Trials at the Methodist Hospital to provide recommendations for increasing efficiency

• Cost analysis of Bariatric surgery center at Memorial Hermann Hospital to gain an understanding of revenues generated by the service line

• Capstone project for analyzing the overall performance of an Osteopathic Hospital and providing strategic solutions to problems facing the organization

SKILLS

CPR Certified July 2011 American Heart Association

MS Access, SPSS

Microsoft Word, Excel, PowerPoint, OneNote and Visio

MEMBERSHIPS & AWARDS

• American College of Healthcare Executives September 2010 - Present

• Phi-Kappa-Phi Honor Society March 2010- Present

LANGUAGES

Fluent in English, Hindi and Gujarati

References available on request

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