Project Manager Training

Elizabeth Raichle Wolfe, CPLP

*** ********* ***** ***********, ** 60440 |630-***-**** | *************@*********.***

Professional Summary

• Versatile, high-performing Certified Professional in Learning and Performance with extensive experience in designing training environments using creative and compelling blended, goal-based, and performance-centered learning solutions.

• Excellent analytical, oral, and written skills in effectively communicating with all levels of the organization.

• Progressive and comprehensive background in workforce learning and performance, instructional and eLearning design, stand-up training, web-content development, project management, and technical writing.

• Proven record of consistently completing projects ahead of schedule and with significant cost savings through the use of refined project management, deductive reasoning, strategic thinking and technical skills.

Core Competencies

Adult-learning theory, instructional methodology and execution (both ILT and online), managing the learning function, performance improvement, technical writing, stand-up training, change management, and project management.

Experience

Instructional Designer/Project Manager (Contractor)

Riverside Publishing, Rolling Meadows, IL June 2011 present

A leading publisher of clinical and educational standardized tests.

Produce user performance-support deliverables for Riverside’s flagship products, The Iowa Assessments™ and Cognitive Abilities Test™.

Collaborate with assessment Authors, Product Development, and Research in analyzing, designing, and developing test administration and coordination documentation that supports the assessment life cycle (adopt, plan, administer, finalize, and interpret).

Key Achievements

Project managed test administration performance-support tools for web-based testing conversion initiative. Completed project ahead of planned duration.

Implemented single-source content strategy to expedite development.

Education Manager/Instructional Design and Development Manager

Brainlab, Inc. Westchester, IL January 2007 June 2011

Biomedical firm providing innovative software that leverages physicians’ skills and provides patients with better, standardized and more cost-effective healthcare.

Manage group of four regional trainers, two internal trainers, and three instructional designers.

Align departmental activities with global corporate vision and key performance indicators, maximizing MD Buyline customer-satisfaction ratings ranked #1 for six consecutive quarters.

Manage ANSI/IACET accreditation initiative, as well as regulatory and compliance training.

Key Achievements

Created and implemented standards of practice and development process for the Education department, including all related instructional activities (encompassed all aspects of ADDIE model).

Applied the Performance Centered Learning® (PCL) model to institute an onboarding curriculum for sales and support employees that increased novice-to-intermediate proficiency while reducing training costs and timing.

Designed, developed, and implemented a profitable Onsite Application Training Program that focused on skill-based learning using a variety of instructional techniques and performance-support tools.

Instructional Designer

October 2005 January 2007

Assess, design, and develop Brainlab customer education programs and materials for the image-guided surgical orthopedic product line.

Research, design, and develop onsite customer training programs and Performance-Based Skills Assessments, including supporting and standardizing program implementation and evaluation in accordance with the Application Training Manager and Support department.

Key Achievements

Designed and developed customer education database that analyzed course financial information, recorded training event results, maintained hospital and student profiles, and created reports and certificates.

Increased overall customer satisfaction ratings by 28%.

Instructional Designer/Technical Writer (Contractor)

Hewitt Associates, Lincolnshire, IL

November 1999 November 2000; May 2001 June 2005

A leading provider of human resources outsourcing and consulting services.

Manage all facets of design and development for various comprehensive Human Resource and Benefits training programs.

Conduct needs analyses, training proposals, instructor-material repositories, participant job aids, PowerPoint presentations, and learner-maintenance materials.

Key Achievements

Reduced classroom-based onboarding training program from nine to six weeks by employing strategic blended-learning solutions.

Introduced collaboration tools (i.e., instant messaging, database communities) to maximize instructor:student interaction (thus reducing classroom time).

Web-Interface Designer/Editor/Trainer (Contractor)

Discover Card, Riverwoods, IL December 2000 April 2001

A major credit card, issued primarily in the United States and originally introduced by Sears in 1985.

Design and document workflow procedures for firm’s Project Lifecycle Methodology site.

Assess, enrich, and standardize software development ahead of schedule.

Create and implement blended-learning solution for incoming consultants to learn basic HTML skills, which were required for the project.

Technical Writer (Contractor)

Computer Associates, Lisle, IL

January 1999 November 1999

A multinational computer software corporation that develops and markets information technology (IT) management software.

Convert paper documentation into online help documentation.

Instrumental in defining project scope, structure and rollout plans.

Technical Writer (Contractor)

R.R. Donnelley & Sons, Willowbrook, IL July 1998 January 1999

The world's premier full-service provider of print and related solutions.

Plan, organize, design, write, and edit end-user documentation for various Y2K program directives.

Develop training modules for end users of the new reporting system.

Education

Eastern Illinois University, Charleston, IL 1996 1997

M.A., Organizational Communication

Graduated magna cum laude

Eastern Illinois University, Charleston, IL 1992 1996

B.A., Journalism

Minor, Public Relations

Technical Competencies

Online learning development: Articulate, Captivate, Dreamweaver, SnagIt

Documentation: FrameMaker, Microsoft Office Suite, RoboHelp, Visio

Productivity: Lotus Notes, MindMap, Microsoft Project, SharePoint

Professional Affiliations and Recognition

Member, American Society for Training and Development (ASTD)

Recipient, Certified Professional in Learning and Performance credential (CPLP)

Presenter, 2011 ASTD International Conference: “Using Questioning to Lead Learners to Their A-Ha! Moment”

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