Customer Service Manager

THERESA JANE HIBBEN

253-***-**** / *******@*******.***

SUMMARY OF QUALIFICATIONS

Extensive customer service experience in a variety of work and volunteer environments; Solid knowledge of Commercial Property/Casualty Insurance Industry theories and practices; Strong marketing & analytical skills; Established broker relationships within the community; Demonstrated technical expertise and product specific knowledge handling various commercial lines of insurance; Extensive use of Sagitta Agency Operating System, Microsoft Word, Excel, Outlook and PowerPoint; Excellent negotiation and communication skills with an emphasis on relationship building between clients, underwriters and coworkers; Ability to manage multiple tasks independently while working in fast paced team environments; Maintains a current Washington Property/ Casualty Agent License.

PROFESSIONAL EXPERIENCE

Commercial Account Advisor

Parker, Smith & Feek - Bellevue, WA

February 2010 – January 2011

Successfully managed largest book of business within Department ($3.5M premium); Developed relationships with clients by providing excellent policy service and marketing for Large to Middle Market Commercial Lines P&C accounts; Enhanced new business and renewal proposals by providing competitive quotes utilizing various admitted and non-admitted companies for Commercial P&C, D&O, EPL, Professional Liability, Management Liability and Cyber Liability clients.

Commercial Account Manager

Propel Insurance - Tacoma, WA

January 2008 – November 2009

Provided policy service & marketing for Commercial P&C Insurance accounts including Management and Professional Liability; Successfully managed a high-volume book (approximately 300 accounts) in a fast paced environment; Volunteered to quote new and existing business utilizing various on-line Insurance Company rating systems, contributing to increased department efficiency and growth.

Landscape Designer

Deer Creek Landscape Design – Puyallup, WA

March 2002 – January 2008

Successfully owned and operated a small business providing landscape design and garden coaching services.

Commercial Insurance Underwriter

Travelers Insurance – Seattle, WA

June 1996 – July 1999

Analyzed Commercial Lines of P&C business to determine acceptability, asses risk, restrict or decline according to company guidelines; Marketed Travelers Insurance policies and services throughout Washington and Oregon to insurance agencies while successfully building relationships with agents; Managed and issued computer and manual policies; Amended policies per agency endorsement requests; Developed new business opportunities within territory; Enhanced agency service by providing in office training of Travelers on-line systems.

Commercial Account Manager

Propel Insurance – Tacoma, WA

June 1994 – June 1996

Managed a high volume book of Commercial Select P&C accounts providing policy and customer service; Contributed to department growth and profitability by providing quotes and marketing for new and existing business.

Account Administrator

Johnson & Higgins of Washington – Seattle, WA

September 1986 – June 1994

Managed large commercial property insurance accounts working as part of an account team; Worked directly with Risk Managers on a daily basis to provide policy service and marketing; Executive Assistant to Commercial Property Department Manager; Supervised clerical executive assistant staff providing problem assistance and annual performance reviews.

EDUCATION

Central Washington University - Bachelor of Science Business Administration - Graduated - GPA 3.2

South Seattle Community College – Associate of Applied Science

Graduated – GPA 3.5

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