Chanel Williams

**** *********** ** *** *, Memphis, TN 38134

901-***-****

ipxtva@r.postjobfree.com

CUSTOMER SERVICE REPRESENTATIVE, CASHIER

Profile • More than 2 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.

• Possess solid computer skills.

• Excellent working knowledge using Windows; Lotus 1-2-3, Microsoft Excel, WordPerfect, Microsoft Word.

• A team player, acknowledged as “Total Quality Customer Service representative.”

• Develop plan, conduct audits and variance analyses, process payroll and filings, and maintain/update accurate inventories.

Achievements • Increased customer retention by 19%, from 72% to 91%.

• Reactivated 9 key accounts ($253K/year), utilizing persuasion/mediation skills.

• Proactive planning led to notable increase in morale in all departments.

• Created customer satisfaction survey, drastically reducing potential problems.

iEmployment Taco Bell, Memphis, TN

Cashier

• Place orders accordingly to customers specifications

• Provided friendly and accurate customer service.

• Maintain adequate call volume to ensure customer retention

• Upselling by informing current sells promotions and maintain current knowledge of all products 2008-2009

2009-2011

NPC International, Bartlett, TN

Customer Service Representative

• Work with 28 sales professionals covering 6 states (Tennessee, Florida, Arkansas, Mississippi, Texas, Missouri), responsible for more than 3,800 individual taking and placing orders.

• Sales reps in opening new profiles to place orders and upselling.

• Quickly and effectively solve customer challenges.

• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

Smart styles, Millington, TN 2011-Current

Cashier/Stylist

• Building sales and retail 50% by promotion business and products

• Pleasing customers with styling hair to fit their needs and upselling promotional items

• Client consultations

• Maintaining product knowledge to sell retail resulting in pleasing customers services skills.

Education Diploma: Cordova High School, Cordova, TN May,2008

Vatterott Career College: Tennessee Cosmetology State License Dec, 2010

References Furnished Upon Request

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