Customer Service Representative
Resume:
Chanel Williams
**** *********** ** *** *, Memphis, TN 38134
**********@*****.***
CUSTOMER SERVICE REPRESENTATIVE, CASHIER
Profile • More than 2 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
• Possess solid computer skills.
• Excellent working knowledge using Windows; Lotus 1-2-3, Microsoft Excel, WordPerfect, Microsoft Word.
• A team player, acknowledged as “Total Quality Customer Service representative.”
• Develop plan, conduct audits and variance analyses, process payroll and filings, and maintain/update accurate inventories.
Achievements • Increased customer retention by 19%, from 72% to 91%.
• Reactivated 9 key accounts ($253K/year), utilizing persuasion/mediation skills.
• Proactive planning led to notable increase in morale in all departments.
• Created customer satisfaction survey, drastically reducing potential problems.
iEmployment Taco Bell, Memphis, TN
Cashier
• Place orders accordingly to customers specifications
• Provided friendly and accurate customer service.
• Maintain adequate call volume to ensure customer retention
• Upselling by informing current sells promotions and maintain current knowledge of all products 2008-2009
2009-2011
NPC International, Bartlett, TN
Customer Service Representative
• Work with 28 sales professionals covering 6 states (Tennessee, Florida, Arkansas, Mississippi, Texas, Missouri), responsible for more than 3,800 individual taking and placing orders.
• Sales reps in opening new profiles to place orders and upselling.
• Quickly and effectively solve customer challenges.
• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Smart styles, Millington, TN 2011-Current
Cashier/Stylist
• Building sales and retail 50% by promotion business and products
• Pleasing customers with styling hair to fit their needs and upselling promotional items
• Client consultations
• Maintaining product knowledge to sell retail resulting in pleasing customers services skills.
Education Diploma: Cordova High School, Cordova, TN May,2008
Vatterott Career College: Tennessee Cosmetology State License Dec, 2010
References Furnished Upon Request
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