Manager Customer Service
Resume:
PROFESSIONAL EXPERIENCE
BB&T BANK, Washington, DC
Relationship Manager 2000 – 2010LAWRENCE G. MENTIS
Nicholson Road, Apt. 004
Hyattsville, MD 20782
PROFILE
Results-oriented professional with a diversified background including, customer service, collections, administrative and coordination in the banking industry and managerial/leadership experience in State government. Can quickly identify a problem and develop a resolution that will be satisfactory to the customer and the company's bottom line. Possess strong listening and communication skills. Dependable, can affectively lead and motivate others.
Primary Responsibilities:
Interviewing Applicant’s for opening accounts and facilitating the same.
Interviewing and recommending applicants for soft loans, credit cards, investments, Home Mortgages, private banking, insurance and wealth management.
Perform duties in the absence of the Bank Manager.
BRANCH BANKING & TRUST CO, Falls Church, VA
Adjustor II 2000 – 2005
Responsible for following standardized collection procedures for all assigned accounts and alerting supervisors regarding problem accounts that may result in repossession, foreclosure or charge-off within established time frames.
Consistently meet or exceed performance expectations for collections efforts for assigned
accounts based upon individual goals and objectives set by the department manager.
Successful in processing 3,900 accounts monthly and recovering on average $5.5millon a month
from delinquent account holders.
Call assigned accounts in order of the collection system queue priority as established by
management.
Document all collection efforts for each assigned account in collection system using action and
reaction codes, rescheduling feature, "scratch pad" entries, etc. in accordance with established
procedures.
Train new Adjustors with difficult collection accounts and client calls.
Communicate collection efforts to branch lenders on assigned accounts in accordance with
established standards.
Order updated credit bureau report or initiate skip tracing process in accordance with
established standards.
Order files from loan services in accordance with established standards.
Initiate deferral and accounts based upon written policy guidelines.
LAWRENCE G. MENTIS
Page 2
COLONIAL PARKING, GEORGE MASON UNIVERSITY Fairfax, VA
Office Support Clerk/Cashier 2000- 2004
Provide office support to Colonial Parking Company at George Mason University.
■ Assisted in office support duties such as, answering phones, typing, copies documents, and filing.
■ Processed incoming parking appeals from students and visitors by sending information to appeals committee for action.
■ Maintained a log of all handicapped permits being issued to individuals in accordance with the rules and regulations of the State of Virginia and George Mason University.
■ Performed cashier duties and collected fees for parking services.
■ Received a certificate for outstanding performance and attendance.
EDUCATION
Stratford Institute, Washington, DC 1999 - 2000
Computer Programming Diploma
George Meany Labor College, Silver Spring, MD 1995 - 1997
Certificate, Human Resources Certificate, Manpower Planning, International Leadership
Guyana Labor College 1982 -1983
Certificate, Industrial Relations and Social Studies
Guyana Technical Institute
Land Surveyor's Technicians Certificate
Contact this candidate