Sales Representative Customer Service

Desmond Washington

**** ********* **. • Dallas, TX. 75215 • 214-***-**** • ***.************@*****.***

Summary

A Computer professional with ten plus years of experience in the Information Technology field, that is well seasoned with customer service and business practice. Proven work skills dealing with troubleshooting, installation, configuration of networks, workstations and peripherals on and off networks.

Technical Summary

Applications \ Operating Systems

Vantive Clarify

Lotus Notes Internet Explorer

ProComm Plus Outlook/ Exchange Client

Meeting Place Microsoft Office 97 – 2010

Windows XP Windows 2000

Windows NT Windows 7

Networking Technologies

TCP/IP RAS

WLAN LAN

Employment

CompuCom Systems, Dallas, TX. 11/09 to Present

Network Support Technician

• Monitor network devices via monitoring tools Smarts and HP Openveiw

• Troubleshoot and configure Cisco, Vanguard routers and switches (VLAN support)

• Troubleshoot T1 and bundle T1 and Frame Relay circuits along with some AVPN support

• Also monitor and trouble shoot LANs and LAN devices

• Coordinate various vender dispatches

• Also some Fortinet router support

CompuCom Systems, Dallas, TX. 10/99 to 11/09

Support Technician

• Provide technical support for 1000+ corporate and field users.

• Installation, configuration, and troubleshooting Microsoft Office applications.

• Installation, configuration, and troubleshooting connections issues with wired and wireless networks as well as Virtual Private Networks.

• Troubleshoot account access via ADS and NDS.

• Configuration of Lotus Notes

Romac International, Dallas, TX. 01/2000 to 03/2000

Desktop Support

• Data backup and re-imaging utilizing Ghost

• Upgrade to Windows NT 4.0 and SMS client

• Installation of Dell Workstations

• Configure user Netscape Browser and E-mail

GE Capital Solutions, Dallas, TX. 12/1998 to 09/1999

Software Sales Representative

• Maintain and evaluate accurate license agreements and contract information for customers

• Provide price list, contract startup date and end date, and ensuring on timely processing for renewals.

TekSystems, Addison, TX. 11/1998 to 12/1998

Desktop Support Technician

• Upgrading workstations running Windows 95 for the Y2K compliance.

• Installed and configured Outlook for workstations

• Compaq setup and support

CompuCom Systems, Dallas, TX. 09/1997 to 11/1998

Inside Sales Representative

• Quality assurance includes checking for hardware compatibility, software installation and system configuration for servers, workstations laptops, and printers

• Inform customers of changes and updates in the computer industries with manufactures such as HP, Compaq and IBM.

Certifications

• Comptia A+

• Computerized Business System / Network Administration

Educations

COMPUTER LEARNING CENTER, Garland, TX. 9-96 to 7-97

Course studies included entire Microsoft Office Suite and Novell 4.X administration.

Creating users, assigning login, creating and deleting passwords

NAVARRO COLLEGE, Corsicana, TX. 8-94 to 5-96

Business Management and Computer Science

Accumulated 48 credit hours in above studies.

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