Customer Service - Administrative Assistant
Resume:
Heather Ihlen
*** ****** ***. **, ***. L-***; Puyallup, WA 98372
253-***-**** email:*******@*******.***
Career Objective:
Seeking a position, with growth potential that will enhance my skills. Obtain an office position where my computer skills, attention to detail and organization may be fully utilized
Skills:
Ten Key Typing (90+ wpm) Excel
Word Oracle Outlook Express
Oracle Discover Office Communicator Net Meeting
Education:
Fife High School - Graduated 1994 Fife, WA
Experience:
Administrative Assistant Alcoa Inc.,
2008 – Present Auburn, WA
Duties included: Assisted site manager with the operation of the plant. Processed paperwork and input data relating to incoming and outgoing shipments on a daily basis. Ensured timely and accurate payroll records were maintained. In charge of issuing customer invoices on both a weekly and monthly basis. Reported financial
figures relating to total assemblies and usage of tires and wheels. Troubleshoot and fixed and errors that may have arisen from scheduling conflicts. All general clerical duties.
Customer Service / Administration Filtrona Extrusion
2006 – 2008 Tacoma, WA
Duties included: Communicated with customers to ensure correct product line was ordered to meet their needs. Performed accounts payable information and invoicing in order for vendors to receive prompt payment. Keyed in orders from customers on a daily basis. Reconciled shipping paperwork to correct orders. Answered multi-line phone system. Provided superior customer service to both our internal and external clients.
Customer Service / Machine Operator Pregis
1999 -2006 Auburn, WA
Duties included: Answered multi-line phone system. Input orders received from customers into daily ordering program. Reviewed daily shipping orders and verified the accuracy of each of them. Ensured paperwork was labeled with correct codes. Operated machinery and was responsible for daily clean-up and maintenance. Recorded and reported daily run and set up times.
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