Customer Service Manager

David Von Hegedus

**** ******** ******

Rancho Cucamonga, California 91701

Phone: 951-***-****

Email: *****.**********@*****.***

Over 20 years Purchasing experience dedicated to achieving profitability and delivering outstanding customer service. Energetic professional with exceptional analytical, organizational and people skills. Strong personal ethics and integrity. Work well under pressure and deadlines. Highly organized team-builder with strong leadership experience. Excellent communicator seeking a challenging position with the opportunity for professional growth.

Experience

Buyer 10/2007 – 6/2012

Windsor Foods, Riverside, CA

• Responsible for annual purchasing of $50M of raw food ingredients (meat, vegetables, spices, grains,) and packing materials for a manufacturer of frozen Mexican foods.

• Responsible for sourcing for R&D.

• Set up MRP procedures.

• Established new Safety Committee.

• Excellent performance evaluations.

Buyer/Production Control 1/2006 - 10/2007

AZ Counter Tops, Ontario, CA

• Responsible for annual purchasing of $2M of granite, Corian, quartz, and installation materials for a manufacturer of residential counter tops.

• Responsible for scheduling production and installations.

• Excellent performance evaluations.

Buyer 1/2005 - 1/2006

GE Aircraft Engines/Addeco, Ontario, CA

• Responsible for annual purchasing of $3M of aircraft parts (turbine blades, nuts/bolts, coils) for a rebuilder of Boeing commercial aircraft engines.

• Responsible for sourcing and inventory control.

• Temporary contracted work.

• Assisted in plant closure.

Production Control Manager / Planner / Buyer 11/1999 - 12/2003

Hollinee /All Felt Products, Ontario, CA

• Responsible for annual purchasing of $1.5M of polyurethane and wool fibers materials for a manufacturer of felt and filtration products.

• Recruited, interviewed, hired, trained and managed 35 staff.

• Maintained low staff turnover through effective motivational management.

• Responsible for production control, scheduling, inventory control, and safety.

• Excellent performance evaluations.

Inventory Control Manager 1/1997 - 11/1999

Cardinal/Berry Plastics, Ontario, CA

• Responsible for annual purchasing of $4M of plastics pellets and packaging for a manufacturer of plastic ice buckets.

• Recruited, interviewed, hired, trained and managed 4 staff.

• Responsible for production control, scheduling, inventory control, daily cycle counts, and plant efficiencies.

Manager 2/1991 - 1/1997

The Guitar Store, Montclair, CA

• Responsible for annual purchasing of $1M of musical instruments, electronic equipment, and accessories for a retail guitar store.

• Recruited, interviewed, hired, trained and managed 10 staff.

• Skilled in resolving customer service issues and finding “Win Win” solutions.

• Demonstrated ability to upsell additional products and services.

• Skilled in presentation sales.

• Achieved 15% average annual revenue growth over 5 consecutive years.

• Responsible for all operational areas (advertising, marketing, sales, purchasing, Inventory control, merchandising, displays, cash management, staffing, P/L, payroll, bookkeeping, and customer service).

Education and Credentials

100 Hours Purchasing Training

Computer skills include Microsoft Word, Excel, Outlook,

PowerPoint, JD Edwards, PC/MRP, AS400

Languages partial Dutch and Spanish

High School Diploma

Bonita High School, LaVerne, CA 1982

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