Customer Service Administrative Assistant

**** ********* **. ***** *******, Texas *****

Phone: 214-***-**** Email: ip61t9@r.postjobfree.com

Janice L. Swisher

Objective

Experience

**/** ** ******* ****** Tree G.P., Tx 75052

Retail Store

Cashier/Stocker:

Achieving Summary: Cashiering, Stocking of Store Products, as well as Maintaining a Professional Customer Service Attitude to the Public

10/08 to 02/10

Mainstreet Inc. G.P., Tx 75050 Integration, Services, & Consulting Company

Senior Data Specialist/Administrative Assistant:

Achieving Summary: Coordination, Processing and tracking of all release and change activities related to documentation within the company. Create and maintain Item Master and Document data files in base computer system. Process documents and status their movement throughout the process. Audit documents for proper generation.

Maintain files of source documents for reference and support purposes

08/06 to 08/08 C21 Worldwide Keller, Tx 76248

Real Estate Company

Senior Data Specialist/Administrative Assistant:

Achieving Summary:

Coordination, Processing and tracking of all release and change activities related to documentation within the company. Create and maintain Item Master and Document data files in base computer system.

Maintain files of source documents for reference and support purposes. Assist in coordinating appointments with the agents and maintain agent’s accounts.

03/91 to 08/06 Siemens Arl., Tx. 76011

Material Handling Supplier

Experience Cont.

Senior Data Specialist: In Configuration & Documentation:

Achieving Summary:

Coordination, Processing and tracking of all release and change activities related to documentation within the company. Create and maintain Bill of Material, Item Master and Document data files in base computer system.

Analyst in CM evaluation of technical documents for release. Assign and log change request and change order numbers required for documentation.

Process documents and status their movement throughout the process. Audit documents for proper generation. Plan and hold Planning and Change Control Board meetings.

Analyze source documents for correctness and legibility. Input data to create and maintain Bill of Material, Item

company. Create and maintain Bill of Material, Item Master and Document data files in base computer system. Analyst in CM evaluation of technical documents for release. Assign and log change request and change order numbers required for documentation.

Process documents and status their movement throughout the process. Audit documents for proper generation. Plan and hold Planning and Change Control Board meetings.

Analyze source documents for correctness and legibility. Input data to create and maintain Bill of Material, Item Master, Document File and tracking files. Analyze source documents to minimize impact on other systems and Departments.

Expedite documents to minimize impact on other systems and Departments. Analyze files of source documents for reference and support purposes.

Generate reports for all projects as required. Build electronic controlling documents to their proper number in document file. Audit integrated drawings for proper representation in the product structure file. Perform linkage of documents to their proper number in their item master and document files. Assist the Configuration Analyst in providing guidance for release. and change of engineering documentation. Administer training to company employees of the System Applications Products (S.A.P.) Software Program

System Software Used: AutoCad 2004 AutoCad R14 AFX EDMS (Pcentra 2000), Software Program Avery Design Pro 5.0 Limited Edition AXP/VMS V6.2-1H2 (Pathworks 32 VT 320) Company

Systems Network: MCCadam Data Manager MCCadam Plus Sharpdesk 3.0 Sonic Record Now Plus V7.3 Start Easy CD Creator 5 Basic Systems Applications Products (S.A.P.), Software Program Wide Image Microfilm Reader Windows 95,98, NT, XP Professional Microsoft Access, Microsoft Binder, Microsoft Excel, Microsoft Explorer, Microsoft Outlook, Microsoft Power Point, Microsoft Word, Adobe, Acrobat, and Acrobat Distiller, Livelink

Machines Used: G.B.C. Bindery System Quanticmatic: 128-DR Model Adventure Card Copier Sergeant 110 Shrink-Wrap Machine 3M: 938 Microfilm Duplicator Processor 3M: 1640 Reader Printer 3M: 2800 AS Microfilm Camera Processor Xerox: 2080,2510, 5280, & 5090 Copiers Xerox: 7396 Scanner ACS 4600 Microfilm Card Scanner Kodak: i200Series Dockable Flatbed Scanner

3M: 2800 AS Microfilm Camera Processor

Xerox: 2080,2510, 5280, & 5090 Copiers Xerox: 7396 Scanner ACS 4600 Microfilm Card Scanner Kodak: i200Series Dockable Flatbed Scanner

Education, Training, and Awards

1989-1990 AOS (Automated Office Systems) Certification Business Etiquette: Business Functions, and Travel Business Etiquette: Communicating in Today’s Workplace Business Etiquette: Office Protocol

Communicating with Difficult People: Communicating with your Manager Communicating with Difficult People: Handling Difficult Co-Workers

Communicating with Difficult People: Working with Difficult Employees Cross-Cultural Business Communication: Addressing Cross-Cultural Business

Cross-Cultural Business Communication: Developing Cross-Cultural Communication Cross-Cultural Business Communication: Understanding Cultural Differences

E-mail Etiquette: E-mail in the Workplace E-mail Etiquette: Using E-mail to Communicate Successfully E-mail Etiquette: Writing Effective E-mail Messages Effective Presentations: Planning a Persuasion Effective Presentations: Planning a Presentation Effective Presentations: The Presentation Process Organizational Communication: Communication in the Workplace Organizational Communication: Managing Communication Organizational Communication: The Fundamentals (3) Customer Service Awards

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