Customer Service Management
Resume:
ANGELA M CANEPA
San Diego, CA 92120
Home: 858-***-**** ********@*****.***
Summary
Purchasing professional with 9 years experience working across a broad array of industries including Restaurants, Avionics and Audio-Visual. Meets and exceeds end user requirements by providing top quality service. Consistently obtains high performance through leadership and effective management of cross-functional teams. Thrives in a fast paced environment. Excellent communication skills.
PROFESSIONAL EXPERIENCE
CSG Visual Communication, Inc., Poway, CA 2007 – Present
Operations Coordinator / Purchasing Manager
Manages the day-to-day operational and inventory transactions. Serves as a liaison between Shipping department, Customer Service department and CSG Vendors. Evaluates and manages supplier selection process, including the analysis of vendor pricing, negotiation of contracts terms, ensuring the on-time delivery of products, and total quality management. Directly responsible for improving productivity, implementing and streamlining processes and procedures, and collaborating with each department to meet budgeted and fiscal goals. HR and administration management. Supervisor of Administrative Staff.
• Successfully collaborates with Sales and Field Staff to perform on-going forecasts to manage Just-in-Time inventory practices. Collaborative efforts combined with accurate forecasting have resulted in an increase in operating profit of 14.3% over 2 years.
• Effectively manage cross functional projects and relationships, ensuring that all projects are delivered on-time and within budget. Worked directly with Field Staff to streamline ordering process which resulted in increased efficiencies and minimized returns.
• Evaluate and manage supplier selection process to minimize price, while maximizing quality. Lead the day-to-day relationship with all vendors to guarantee that all terms are in the best interest of CSG. Possess a thorough understanding of payment relationships to effectively and optimally manage payment schedules.
• Management of Accounts Payable and Accounts Receivable. Prepares payment schedules weekly. Reviews weekly A/R report to ensure goals are being met.
• Develops, recommends, and implements a company-wide quality control program and fosters cross departmental participation.
KOAM Engineering Systems, San Diego, CA 2003 – 2007
Supply Technician
Supported Fleet Industrial Supply Center (FISC), NADEP North Island F18 program. Participated in systems analysis of programs and problems associated with supply systems; planed current and future supply requirements to meet customer needs for materials; provided functional guidance for system revisions and special automation projects.
• Validated naval F18 aircraft requirements including: forecasting, planning, and requisition maintenance. Determined manufacture, credit card, open purchase, and standard stock requirements.
• Maintained accounts and records; processed supply documents; completed automated system transactions; provided customer assistance with daily status on shipping documents, estimated shipping and delivery dates.
• Extensive understanding of standardized naval supply regulations to perform a variety of technical duties related to maintaining accounts and records, processing documents into applicable supply system, completing individual transactions and providing customer service.
• Successfully monitored and initiated follow up action to ensure all naval F18 aircraft material is active in all supply systems.
• Technical research on demand history, inventory control, material due records, and supply status; updated urgent work stoppage F-18 aircraft, as the Fleet Industrial Supply Center representative.
• Managed weekly status meetings with senior management and naval officers concerning issues, problems, proposed solutions, and program accomplishments.
• Updated various manuals, procedures, and catalogs; conduct data searches; and distribute and maintain output.
ANGELA CANEPA PAGE TWO
Physiotherapy Associates, San Diego, CA 2002 – 2003
Physical Therapy Technician
Maintained manual and automated patient records. Ensured store rooms were fully stocked with office supplies and items to support patient physical therapy; performed technical research to identify alternate sources of supplies to correct stock shortages; maintained inventory records.
Trattoria Via Italia Restaurant, San Diego, CA 2000 – 2001
Cashier & Stock Clerk
Ordered and received daily inventory; accounted for inventory consumption; managed tracking on shelf life of perishables. Managed inventory records with data on material received, customer satisfaction, and invoices. Accountable for on-going customer surveys and maintenance of customer service and performance records.
• Updated computerized inventory records with data on daily consumption habits, allowing for accurate forecasting and inventory controls.
EDUCATION
BS, Business Administration, University of Phoenix, San Diego, CA, 2009
CERTIFICATES AND PROFESSIONAL TRAINING
Customer Procurement, 2007
Material Requirements Planning (MRP)
Material to Order (MTO), 2006
One Touch Supply System, 2004
ISO 9001, 2007
Six Sigma,2006
Certificate in Physical Therapy Aide, 2002: Regional Occupational Program, Santee, CA
Certificate in Computer data entry 2002: Regional Occupational Program, Santee, CA
SPECIAL SKILLS
Business Works
Goldmine
Microsoft Office Suite of Products
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