Customer Service Manager

NORA CHIARA

OBJECTIVE

Receptionist/Admin/Switchboard operator position in a corporate or medical office environment. Entry-Level HR Assistant.

EMPLOYMENT

October 2010 - Present

Receptionist, Ameron International, Pasadena, CA

Answer multi-line switchboard. Meet and direct guests, clients and vendors. Receive envelopes and packages from couriers; library distribution. Light administrative duties. Handle Parking Validations. Update Global Telephone directories

October 2006 to June 2010

Publix Supermarkets #1085, Birmingham, AL

Administrative Coordinator

As administrative coordinator my primary job was to see to the needs of Publix associates. Customer service is always number one even for our internal customers – the associates.

Pre and Post Orientation HR paperwork for new hires. All aspects of HR.

Screen applicants for interviews using our computerized job application center and people planner software and talking with them by phone.

Train cashiers and front service clerks for Customer Service Department

Maintain training records for all departments

Maintain personnel and medical records for all employees of the store

Maintain Job Class training materials for all departments. Insure dept mgrs get associate training done in a timely manner.

File paperwork for various situations; worker’s comp, FMLA, separations, associate transfers and benefits open enrollment or master data changes.

Payroll and time clock edits, vacation pay, jury duty, etc

Order and maintain uniforms and nametags

Fill in as cashier and/or customer service staff as needed

2001-2003 Regus, Princeton, NJ

Receptionist/PBX operator

PBX operator answering calls for 40 different companies including law firms, insurance and financial companies and Sirius Satellite Radio at the front reception desk. Averaged 300 calls per day.

Received and distributed envelopes and packages from couriers.

Greet and direct clients to their appointments.

Booked conference rooms and catering if requested.

Booked and ran video conference calls

Reservationist – The Rittenhouse House Hotel - Philadelphia, PA

Booked individual and group reservations for this 4 star, 5 diamond hotel via phone, fax and e-mail. Worked as Front desk agent checking guest in and out and PBX/switchboard operator as needed.

Front Desk Receptionist – The Lotos Club – New York, NY

Checked in and booked members and their guests for this private club. As the 4pm to 12am front desk agent I saw to the needs of the members and their guests. I performed concierge duties, answered the multi-line switchboard, supervised wait staff, maintained a petty cash account. Responsible for closing and locking up the Club at midnight. Booked reservations for the in–house restaurant. Conducted tours as needed.

Reservationist – The Hotel Westbury – New York, NY

Booked individual and group reservations for this 5-star hotel via phone, fax and e-mail. PBX operator as needed. Conducted hotel tours in conjunction with the sales department.

Hostess and Reservationist – Palio Restaurant – New York, NY

Greeted guests at the front door, assigned and escorted them to their tables, booked reservations for individuals and groups for this 4 star restaurant in Midtown Manhattan.

Princess Cruise Lines, Beverly Hills, CA – air travel coordinator

The Tutwiler Hotel, Birmingham, Al – front desk agent/PBX

Travel Plus – corporate travel agent

Software knowledge - Microsoft Office, Outlook and People Planner, Sharp, and several airline, hotel and PBX software programs. Type 35 WPM

EDUCATION

1994-1997 Sarah Lawrence College Bronxville, NY

Liberal Arts BA

Sought BA with Concentration in Writing Creative Nonfiction

Currently enrolled at Penn State University online studying Forensic Science and Philosophy in pursuit of my Liberal Arts Degree.

REFERENCES

Business References

Cindy Iwasaki 626-***-****, Ameron International, Assistant Corporate Secretary

Scott Peters 205-***-****, Publix Super Markets #1085, Store Manager

Lucia Pernot, 215-***-****, The Rittenhouse Hotel, Front Desk Manager

Maves Youngblood 205-***-****, Travel Plus, Owner/Manager

Lillie Walton, 205-***-****, Publix Super Markets, Customer Service Mgr

Personal References

Marina Gribou, friend of 15 years, 203-***-****

Megan McEwen, friend of 14 years, 949-***-****

Maves Youngblood 205-***-****, Travel Plus, Owner/Manager, also friend of 18 years

Letters of reference provided upon request.

Contact this candidate