Customer Service Manager
Resume:
REGINALD A. STEELE
Eastpointe, Michigan 48201
********.********@*****.***
Dear HR:
This letter and resume is to inquire about any available employment opportunities within your company for a position that will fit the skills that I have listed. It would be my esteem pleasure to assist you with any projects requiring immediate attention and structure. My goal is to become a devoted member of your team and help in advancing your organization and its objectives.
I have over six years of experience working in the retail industry, assisting with inventory control, as well as assisting customers with the purchasing, refunding, and or exchanging of merchandised items. With two years experience working in the HIV/AIDS area of customer service, I have acquired peer mentoring skills, counseling techniques, client/customer-centered organizational skills. With a year experience working in a private sector providing administrative support as needed, while enhancing my experience using general office procedures to perform data entry processing while using multi-line phone system to receive and transfer incoming calls at the same time successfully completing the following Microsoft courses: Windows 98, Word, WordPerfect, Excel, and PowerPoint. I am a highly motivated individual with outstanding organizational skills, committed to distributing quality service. Due to my past work related experiences I have advanced my verbal and communication skills while adapting the ability to listen and formulate plans and strategies.
Thank you in advance for reviewing my resume and I look forward to an interview that will help me to embark on a possible employment opportunity with you in the very near future. If there are any questions, comments, or concerns please contact me at the above address and or telephone numbers.
Thank you for your time, patience and consideration
Sincerely,
Reginald Steele
REGINALD A. STEELE
21794 Lambrecht
Eastpointe, Michigan 48201
********.********@*****.***
OBJECTIVE: To obtain a position with a reputable company that will exercise my administrative, leadership, retail and customer service skills, while offering growth and advancements based on job performance.
Education:
Oakland community college Southfield, MI
Concentration/Major: Mental health Present
Everest Institute Dearborn, MI
Concentration/Major: Massage therapy March 12, 2009
Virginia Ferrell Hair School Grosspointe, MI.
1997-1998
Clintondale Technical Clinton Township, MI
Major: Computer Application
Wayne State University Detroit MI
1995
PROFESSIONAL EXPERIENCE:
Admirations Salon 05/2009-Present Massage therapists Detroit, MI
Duties: Relaxing customers with swedish massages, sales of salon hair & skin care, providing customer service
ALS COMPUTER STEP UP 02/2011-12/2011
Packer&Shipper Detroit, MI
Duties: Cleaning computers, packing them up for shipment, helping the shipment support team to reach common goals for the week.
TGI Friday's. 01/2007-09/2007
Server Southfield, MI
Duties: Responsible for making sure all guest leaves happy. up selling of drinks and foods, customer service. Develop and maintain positive working relationships with other co-workers. Perform other reasonable job duties as requested by Supervisor
M.I.S.S. Transportation 12/2003 - 03/2005
Administrative Assistant Detroit, MI
Duties: Responsible for setting midnight pick-up and drop-off, Filing, faxing, typing and data entry, collection of payments providing clients with education about our services, assisting clients with new accounts also providing customer service to all clients
Modern Wireless (Lafayette Mall) 06/2002-03/2003 Assistant Manager Indianapolis, IN
Duties: Performed new employee sales training, Customer service, Assist customers with the purchase of merchandise/Refund and exchanges of merchandise also Inventory control Opening & Closing
Barbie Hair Dynasty Salon 05/1999-03/2002
Assistant Salon Manager Detroit, MI
Duties: Performed Advertising of salon, Implemented training courses for new stylist Collection of booth rent, customer service, Retail of salon products and closing of salon
Certificates and Licenses: Computer Application, Massage Therapy
Skills and Abilities:
Microsoft courses (word Perfect, Windows 98-xp, power point, Excel and data entry), excellent verbal and communication skills with the ability to listen and formulate plans and strategies. Highly motivated and committed to delivering top quality service with outstanding organizational skills. General office duties, shipping and receiving, Multi-line phone systems
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