Resume of Diana Pascual
Resume:
DIANA ELAINE B. PASCUAL
Chula Vista, CA 91915
CAREER OBJECTIVE
To be able to further my skills and broaden my knowledge in the field of hospitality management considering I have been an associate of sales and marketing for the past four and a half years.
WORK EXPERIENCE
August 2005 – SALES EXECUTIVE, SALES CENTER
March 2008 RENAISSANCE MAKATI CITY HOTEL, MANILA
Makati City. Philippines
DUTIES & RESPONSIBILITIES:
Supervises and provides leadership to reactive sales team consisting of three Sales Assistants and one Sales Clerk.
Manages larger accounts and international group conventions such as Pharmaceutical (Astra Zeneca, Pfizer Inc., GlaxoSmithKline, Bristol-Myers Squibb – Mead Johnson, etc.), Airline (Northwest Airlines, Qatar Airways, Hawaiian Air, etc.) and Shipping/Freight Forwarding (Maersk Sealand and Aboitiz).
Determines availability of space and rates using revenue management tools such as property sales strategy, forecast book, and sales systems. Seeks additional approval from the Revenue Manager or Director of Sales as needed.
Inputs and maintains contacts, accounts and opportunity information in OPERA.
Prepares proposals for both group bookings and catering requirements.
Regularly follows up on developments and feedbacks of existing tentative reservations.
Conducts ocular inspection of the property’s features, along with minor detailing of client’s initial requirements.
Communicates specifics of group and conventions to Event Management.
Attends coordination meetings for live-in conventions with Event Management as needed.
Visits customers in their respective offices as needed.
Maintains relationship with customers through thank-you letters and follow up calls to increase repeat business.
Responsible for promoting the Hotel’s products and services by soliciting business through sales call, telemarketing, sales blitzes, and other customer interaction.
Participates in the weekly Sales Strategy Meeting with the Executive Committee.
Participates in the monthly meeting with Sales Center team.
Produces reports for weekly turnover report and lost and turndown report.
Produces quarterly report for competitor rates.
Handles guest complaints that fall under the area of responsibility.
Conducts training and orientation for newly hired associates.
June 2004 – SALES ASSISTANT - CORPORATE AND TRAVEL AGENT,
July 2005 SALES CENTER
RENAISSANCE MAKATI CITY HOTEL, MANILA
Makati City. Philippines
DUTIES & RESPONSIBILITIES:
Inputs and maintains contacts, accounts and opportunity information in the system.
Manages accounts such as Pharmaceutical (Astra Zeneca, Pfizer Inc., GlaxoSmithKline, Bristol-Myers Squibb – Mead Johnson, etc.), Information Technology (Hewlett Packard, Dell, Cisco Systems, IBM, etc.), Banking and Finance (HongKong and Shanghai Banking Corporation, American Express, etc.).
Prepares proposals for both group bookings and catering requirements.
Regularly follows up on developments and feedbacks of existing tentative reservations.
Conducts ocular inspection of the property’s features, along with minor detailing of client’s initial requirements.
Communicates specifics of group and conventions to Event Management.
Attends coordination meetings for live-in conventions with Event Management as needed.
Visits customers in their respective offices as needed.
Maintains relationship with customers through thank-you letters and follow up calls to increase repeat business.
Handles group bookings from travel agencies
Prepares contracts for accredited and non-accredited travel agencies
Determines availability of space and rates using revenue management tools for both corporate and travel agency requirements such as property sales strategy, forecast book, and sales systems. Seeks additional approval from the Revenue Manager or Director of Sales as needed.
Handles guest complaints that fall under the area of responsibility.
Participates in the monthly meeting with Sales Center team.
September 2003 - SALES ASSISTANT, EVENT MANAGEMENT
May 2004 RENAISSANCE MAKATI CITY HOTEL, MANILA
Makati City. Philippines
DUTIES & RESPONSIBILITIES:
Assists Event Coordinators in preparation for existing and upcoming events in the hotel.
Prepares Daily Event Summary for distribution to all concerned departments.
Furnishes copies of all outgoing Banquet Event Order forms and other memos to all concerned departments.
Responds to phone, walk-in and e-mail inquiries regarding wedding and social functions.
Prepares proposals for all wedding and social event inquiries.
Prepares wedding, debut and birthday kits for dissemination.
Prepares purchase order forms for payments to hotel’s suppliers.
AWARDS AND RECOGNITIONS RECEIVED
February 2008 SALES AND MARKETING TEAM OF THE YEAR 2007 – International
The 2007 Global Sales Leadership Award
Asia-Pacific Sales Leaders Meeting of Marriott Hotels group in the region
The team was cited for the excellent performance for year 2007. This award
signifies outstanding leadership, great sales result and outstanding
customer service.
November 2007 CERTIFICATE OF APPRECIATION FOR THE MONTH OF
NOVEMBER 2007
June 2007 CERTIFICATE OF APPRECIATION FOR THE MONTH OF JUNE 2007
These recognitions are given to the employee who has gone the extra mile by
greatly exceeding the expectations of the department.
March 2007 P.I.N.O.Y @ WORK AWARDEE
This award is given to associates of the hotel who have given exemplary performances based on several criteria.
February 2007 CERTIFICATE OF APPRECIATION FOR THE MONTH OF
FEBRUARY 2007
January 2007 CERTIFICATE OF APPRECIATION FOR THE MONTH OF
JANUARY 2007
These recognitions are given to the employee who has gone the extra mile by
greatly exceeding the expectations of the department.
October 2006 P.I.N.O.Y @ WORK AWARDEE
September 2006 P.I.N.O.Y @ WORK AWARDEE
These awards are given to associates of the hotel who have given exemplary performances based on several criteria.
May 2004 SALES AND MARKETING TEAM OF THE YEAR 2003 – International
The 2003 Global Sales Leadership Award
Asia-Pacific Sales Leaders Meeting of Marriott Hotels group in the region
The team was cited for the excellent performance for year 2003. This award
signifies outstanding leadership, great sales result and outstanding
customer service.
EVENT MANAGEMENT TEAM OF THE YEAR 2003 – International
The 2003 Global Sales Leadership Award
Asia-Pacific Sales Leaders Meeting of Marriott Hotels group in the region
The team was cited for the smart handling of pop-up bookings, driving
revenue and creative meeting package. This award signify both outstanding
leadership and great sales result and outstanding customer service.
EDUCATIONAL BACKGROUND
June 2000 - DE LA SALLE UNIVERSITY – COLLEGE OF SAINT BENILDE
October 2003 Manila, Philippines
Bachelor of Science in Hotel, Restaurant and Institution Management
Dean’s List: First Trimester, SY 2002 – 2003; Third Trimester,
SY 2000 - 2001
June 1996 - ST. SCHOLASTICA’S COLLEGE, MANILA
March 2000 Manila, Philippines
High School Diploma
Loyalty Awardee
June 1989 - ST. SCHOLASTICA’S COLLEGE, MANILA
March 1996 Manila, Philippines
Grade School Diploma
Loyalty Awardee
SEMINARS, TRAININGS AND SHORT COURSES TAKEN
September – CRISIS MANAGEMENT
December 2007 Safety and Security Department – Renaissance Makati City Hotel, Manila
Manila, Philippines
May – June 2007 MARRIOTT INTERNATIONAL OPERA SALES AND
CATERING TRAINING
Renaissance Makati City Hotel, Manila
Manila, Philippines
February 2007 REVENUE MANAGEMENT TRAINING
Conducted by Mr. Daniel Lai, Revenue Management Regional Director for
Asia-Pacific Region
Renaissance Makati City Hotel, Manila
Manila, Philippines
March 2006 FIRE PROTECTION SEMINAR
Safety and Security Department – Renaissance Makati City Hotel
Manila, Philippines
February 2006 MARRIOTT REWARDS PROGRAM TRAINING
Sales and Marketing Department – Renaissance Makati City Hotel, Manila
Manila, Philippines
January 2006 ESSENTIAL SKILLS FOR SUPERVISORS AND MANAGERS
Human Resources Department - Renaissance Makati City Hotel, Manila
Manila, Philippines
July 2005 SPIRIT TO SERVE SEMINAR
Human Resources Department – Renaissance Makati City Hotel, Manila
Manila, Philippines
May 2005 60 SALES TECHNIQUES TO MAKE MORE MILLIONS
Training Works and Optimus Innovations, Inc.
Renaissance Makati City Hotel, Manila
Manila, Philippines
SPIRIT TO SERVE SEMINAR
Human Resources Department – Renaissance Makati City Hotel, Manila
Manila, Philippines
January 2005 SUPERVISORY SKILLS TRAINING
Human Resources Department – Renaissance Makati City Hotel, Manila
Manila, Philippines
September 2004 TIME MANAGEMENT
Sales and Marketing Department – Renaissance Makati City Hotel, Manila
Manila, Philippines
July 2004 PERSONALITY DEVELOPMENT SEMINAR
Human Resources Department – Renaissance Makati City Hotel, Manila
Manila, Philippines
March 2004 SAVVY BASICS TRAINING
Human Resources Department – Renaissance Makati City Hotel, Manila
Manila, Philippines
June – September 2003 ON THE JOB TRAINING
Renaissance Makati City Hotel, Manila
Manila, Philippines
Sales and Marketing Department, Human Resources Department, Housekeeping Department and Banquet Kitchen
July 2001 LE CORDON BLEU CULINARY AND PASTRY DEMO
Makati Shangri-la Manila, Philippines
EXTRA CURRICULAR ACTIVITIES
August 2002 CULINARY MARKET BASKET COMPETITION
First Place during The Young Hoteliers Exposition 2002
De La Salle University – College of Saint Benilde
Manila, Philippines
FOOD INNOVATION DAY
Special participation during The Young Hoteliers Exposition 2002
De La Salle University – College of Saint Benilde
Manila, Philippines
January – April 2002 COMMUNITY SERVICE PROGRAM AT SUN FOR ALL CHILDREN
De La Salle University – College of Saint Benilde
Manila, Philippines
July 2000 – Present DAYS WITH THE LORD
St. Scholastica’s College, Manila
Manila, Philippines
PERSONAL BACKGROUND
Born on November 25, 1981. Married to Alanearl O. Pascual last May 4, 2007.
Fluent in English and Filipino. Interests include watching movies, listening to
music, swimming and traveling. Knowledgeable in Microsoft Word, Excel and
Power Point. Patient, responsible, organized, with initiative and God-fearing.
REFERENCES
To be furnished upon request.
Contact this candidate