Administrative Assistance

TOKELIA WILLIAMS

*** *. ** **, *******, IL. ***** • 708-***-**** home • 773-***-**** cell

Email ***************@*****.***

PROFILE

I am punctual and energetic; exceptional problem solver, and able to learn quickly. I consider myself a motivated individual that can perform on a multi-task level. I am a team leader/ team player and flexible. Typing speed is 35-40 wpm experienced with MS Word, Excel, Publisher and bookkeeping, education in electronic devices.

PROFESSIONAL EXPERIENCE

10/07-1/08 Mercy Housing Lakefront Chicago, Illinois

Receptionist

• Ensure desk is open at designated time/greet and assist visitors in a timely manner

• Operate and managed phone line switchboard within 3 rings in pleasant and efficient manner

• Open/closed computer lab/prepare for computer class and meetings

• Prepare and distribute incoming /outgoing mail, fax and typed memos

• Used data-entry skills to log in visitors on a daily bases.

10/2000-3/2003 CVS Pharmacy Chicago, Illinois

Certified Photo Tech/Attending Supervisor

• Operated Kodak photo processing machine

• Managed customer complaints to satisfactory resolution or refer to appropriate

Personnel

• Managed & Maintained machinery and equipment

• Maintained transactions and orders

• Trained new employees on company concept

• Trained employees in photo processing and cash register procedures

2/1999-7/2000 Inx International Ink Co. Chicago, Illinois

Receptionist

• Operated and managed phone line switchboard

• Used data entry skills to log in freight and ink orders

• Typed meeting memos and correspondence for department staff

• Prepared invoices and recorded transactions daily

• Maintained filing system

• Greet and assist customers

1/1996-5/1998 Hit or Miss Chicago, Illinois

Assistant Manager Trainee/Cashier

• Balanced register daily

• Prepared bank deposits

• Obtained proper authorization for credit card and check approval.

• Assisted customers on inquiries and or complaints courteously to successfully give resolution

EDUCATION

6/1993 DeVry Institution of Technology Chicago, Illinois

Associate Degree in Electronics

6/1989 Edward Tilden High School Chicago, Illinois Graduated /Diploma

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