Customer Service Administrative Assistant

Andrea E. Rubio

Ph: 832-***-****, Email: ******.*******@*****.***

Objective My objective is to secure a position within a solid organization which I can contribute to through my extensive work experience. I have learned the value of dedication, reliability, and organizational skills which have been honed in my prior and current positions. Working in retail and as the public interface for an organization has allowed me to develop excellent people skills founded in my multi-cultural upbringing. I speak three languages fluently and have an intimate knowledge of each respective culture gained from time spent living abroad.

Experience

Receptionist/ Research Recruiting Associate

S&S Professional Services (October 2010 – January 2012)

Managed over 75+ jobs at one time

Posted every job in the database and every state work force organizations (Sendouts)

Assigned job orders to respective Recruiters

Utilized detailed spreadsheets to manage jobs.

Provided customer service to external and internal customers

Greeted customers as they arrived; facilitated math test and graded it.

Directed calls to recruiters

Created and maintained supplies/Snacks inventory

Verified degrees of qualified candidates

HR- Made sure that all candidates signed their applications and had their Photo I.D and Social security at the office interview.

Called candidates to remind them about their appointment for the next day.

Database and Records Management

Scheduled drug screens and check candidates backgrounds.

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolved customer issues with expediency.

Parsed resumes into our data base.

Receptionist

MAN Turbo Inc, USA (September 2009 to September 2010)

Fielded phone calls and customer queries.

Provided administrative/secretarial support for various departments including answering telephones, visitor orientation, and resolving or properly routing vast a range of administrative issues and inquiries

Sorted, reviewed, screened and distributed incoming and outgoing mail; prepared, composed and ensured timely responses to a variety of routine written inquiries

Hostess

Baker Street Pub & Grill, Katy, Texas (August 2008 to May 2009)

Supervised and coordinated activities of dining room

Welcomed patrons and seat based upon even distribution of work load on wait staff

Inspected dining room serving stations for neatness and cleanliness

Maintained and monitored dining room supplies for tables and serving stations ensuring smooth workflow

Scheduled dining reservations

Coordinated corporate parties and special events

Sales Support/Assistant Manager

Metro Park, Houston, Texas (December 2007 to July 2008)

Tallied and recorded total of transactions

Greeted customers entering the store

Issued receipts, refunds and coupons

Processed merchandise returns and exchanges

Calculated total payments received

Managed front cashiers in areas of monies handling, voids, shift breaks and customer service.

Sales Support

Abercrombie & Fitch, Houston, Texas (January 2007 to December 2007)

Resolved customer complaints

Greeted customers entering the store

Monitored fitting rooms

Maintained neat appearance of merchandise and sales floor

Processed returns and exchanges

Administrative Assistant

Riosoft, Rio de Janeiro, Brazil (May 2005 to September 2006)

Fielded calls and routed them to appropriate person

Maintained agendas of all employees and scheduled meetings

Handled mail distribution for all employees

Skills

Excellent communication and interpersonal skills.

Strong intellectual skills and detail oriented.

Dynamic, energetic individuals and good team player..

Ability to demonstrate a broad view of events, issues and activities.

MS Office (Word, Excel, PowerPoint, Outlook)

Scanner, Fax, 10 Key Calculator

60 wpm

Education

EARJ (American School of Rio de Janeiro, Brasil), 2004 to 2007

Taylor High School, Katy, Texas, 2007 to 2008

HCC Southwest, Texas, August 2011 to Present

Languages Read, write and speak fluently: Spanish, English and Portuguese

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