Karen Finch - Training
Resume:
Qualifications
Skilled in course development, course delivery, consulting and deployment of strategy.
Enjoy working in a collaborative environment that provides the opportunity to balance individual effort with group goals. Professional, articulate, thoughtful and able to see the big picture.
Background
Curriculum Development, Training Delivery & Communications
Curriculum Development
• Co-developed training plans that define overall strategy and objectives, approach, course offerings, delivery methods and audience, and metrics to measure success.
• Produced training and presentation materials, including:
o Power Point slides
o Instructor scripts
o Student guides and handouts
o Computer based activities
o Process flows
• Coursework included:
o Query & Reporting Tools
o Global changes related to redeployment of PeopleSoft HRMS, PeopleSoft 8.9 deployment
o Career Development Workshop(s)
o Content associated with Introduction to new Military Pay system
o Data Warehouse
o End User courses
Training Delivery
• Mentored and supported new instructors regarding course content and presentation skills using a train-the-trainer approach
• Delivered key changes message to global audiences
• Co-taught career exploration / career management workshops.
• Delivered briefing materials on the future of military pay to executives, developers, project team members, system testers and military pay experts
• Taught over 60 PeopleSoft functional classes to diverse audiences. Applied consulting experiences and functional human resources knowledge in the classroom
o Certified PeopleSoft HRMS Instructor: Introduction to HR, Base Benefits and Benefits Administration
o Taught PeopleSoft customer classes and accelerated classes for 3rd party implementation partners and PeopleSoft employees.
o Led 10 comprehensive ‘boot camps’ for members of Andersen (Accenture) Consulting’s PeopleSoft practice and PeopleSoft’s professional services consulting organization
Communications
• Counseled and mentored two individuals during a 90 day goal getting program.
• Change management related documentation including composition of company-wide emails, website content and newsletter articles
• Co-authored white papers and reports on the subject of talent management and Human Capital Management (HCM)
• Resource guides for managers, clients, and administrators
• Wrote and/or edited HR policies
• General office correspondence
• General project related deliverables including project plans, project scope documents, requirements, functional and non-functional specifications, use cases, processes and procedures, configuration workbooks, test scripts, training and communication plans, and user documentation.
HR Technology & Consulting
• Business analyst and program management roles on two projects to implement functionality on SuccessFactors Performance Management product suite. Functionality I have worked with includes:
o Employee Profile
o Performance Management
o 360 Degree Review
o Goal Management
o Competency Management
o Compensation
o Succession Planning
o Analytics & Reporting
• Functional consultant on projects to configure and implement processes and functionality within PeopleSoft HCM (versions 4.0 – 8.9) at various customers within high tech, retail, government, higher education, and telecom, etc.
• Conducted and participated in discovery sessions to identify current processes and gather key business requirements. Participants included key corporate leadership, HR management, subject matter experts and others.
• Updated or re-engineered business processes to reflect corporate, operational (domestic and international), regulatory and technical requirements.
• Identified appropriate system configuration. Documented and coordinated configuration efforts and/or performed configuration.
• Liaison with vendor, 3rd party consulting, technical and functional resources to ensure continuity of vision.
• Facilitated fit/gap sessions to validate process and configuration decisions.
• Authored test scripts and performed testing that validated process design and configuration.
• Delivered product via deployment activities that included training and communications activities.
Employment History
Knowledge Infusion, Los Gatos, CA May 2007 – April 2008
Principal Consultant
Symantec Corporation, Cupertino, CA May 2006 – May 2007
Principal IT Business Analyst supporting HR systems
Self Employed Consultant, Denver, CO July 2003 – April 2006
Project Manager & PeopleSoft HCM Functional Expert for Knowledge Infusion. Customer: Calpine Corporation
Contractor, FCP Training Developer. Customer: Defense Finance & Accounting Services division of Department of Defense
MDC Holdings, Denver, CO May 2003 – July 2003
Business Systems Analyst
Self-Funded Sabbatical, Denver, CO October 2002 – May 2003
Qwest / Qwest Cyber.Solutions (ASP), Denver, CO October 1999 – September 2002
Manager Solutions Development (QCS)
HRIS Manager (Qwest)
Various Consulting Organizations, Denver, CO February 1999 – September 1999
Experienced PeopleSoft Consultant.
PeopleSoft, Inc., Chicago, IL & Denver, CO April 1995 – February 1999
HRMS Consultant
Certified PeopleSoft Instructor
Education & Training
University of Kansas, Lawrence, KS
Bachelor’s Degree – Liberal Arts. Majors: Personnel Administration & Communications Studies
Continuing Education, Various
Organizational Change Management
Coaching / Mentoring
Business Communications
Training Delivery
Consulting Skills
Principles of Career Counseling
Employment Law
Business Analysis
Gather & Document User Requirements
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