Engineer Sales

WILLIAM F. ADAMS

* **** ******* ***, ************, NY 12601

*********@*****.*** 845-***-****

Telecommunications Engineer, Operations Technician/Supervisor, with longstanding experience leading the design, implementation, and ongoing support of carrier-class Telecommunications facilities and infrastructures. Knowledgeable of all operational and technical areas of Central Office (CO), Network Operating Center (NOC), customer premise, and legacy telephony equipment. Establishes and maintains provisioned services, including broadband voice and data circuits, dial plan and translations development and implementation, and ongoing technical support of systems and facilities. Professional strengths include a customer-focused work ethic, excellent communication skills, and a deep understanding of telecommunications technologies.

TECHNICAL SKILLS

SYSTEMS: PSTN, ILEC, CLEC, SS7, SIP, ISDN, Collocated Services, IPTV

TECHNOLOGIES: GPON (Calix), GR303, T1/T3, SONET, Metro-Ethernet, MPLS, IP Networking (Cisco), DWDM (Cisco), VoIP, PBX

PROFESSIONAL EXPERIENCE

WINDSTREAM/D&E COMMUNICATIONS, State College, Pennsylvania 2001 - 2010

Network / Sales Engineer

Designed and implemented voice, data, and video communication platforms, including enterprise VoIP, DSL, and broadcast IPTV services.

Collaborated with customers during sales engineering processes; gathered customer requirements, recommended systems, and designed and implemented solutions. Solutions included VOIP systems, Dedicated Internet, Metro-Ethernet, MPLS, WAN, FTTP, PT-PT circuits.

Performed equipment configuration of DSLAM equipment, routers, and switches.

Oversaw the engineering and installation of video and DSL platforms in the Central Pennsylvania market; worked with vendor and customer teams to ensure the efficient completion of projects.

CEI NETWORKS, State College, Pennsylvania 1998 - 2001

Central Office Technician

Administered telecommunications hardware and software platforms used to provision voice and data circuits and services in both ILEC and CLEC environments.

Provided technical support to analyze, diagnose, and resolve all customer issues service interruptions, installations, and billing inquiries.

WORLDCOM, Newark, New Jersey 1993 - 1998

Operations Technician

Serviced various Central Office locations, including Newark, Piscataway, and Whippany; performed circuit switching, provisioned special circuits, and managed collocation facilities.

MFS/WORLDCOM, New York, New York 1991 - 1992

Site Supervisor

Oversaw all Central Office operations for the Midtown Manhattan area; managed field and CO technicians and coordinated with other carriers to resolve installation and maintenance issues.

EDUCATION

Associates Degree, Telecommunications

THE PENNSYLVANIA STATE UNIVERSITY, Wilkes-Barre, Pennsylvania

Contact this candidate