Management Customer Service

Kevin D. Gunn

**** ******** ****

Claremore, OK 74019

Home: 918-***-****

Cell: 918-***-****

*****.****@***.***

I bring to the table 17 years of executive healthcare leadership, management experience, human resources experience, business development and organizational development experience with multiple hospitals and in a Fortune 200 company.

APPLIED HEALTHCARE SOLUTIONS LLC

Tulsa, Oklahoma (Headquarters)

2001-PRESENT

President

Serving as part of the executive leadership team at Applied Healthcare Solutions, I have been responsible for working to build, integrate, and run a platform of owned/leased/managed hospitals in Oklahoma. Key responsibilities include: providing overall operational leadership for company owned/leased hospitals, contract managed hospitals, and consulting engagements. Additional responsibilities include: monthly board communication, mission execution, strategic planning and implementation, budgetary control, business development, acquisitions, divestitures, oversight of business integration, contracting, interfacing with financial partners, making presentations, leading meetings, and direct management of senior corporate executive staff and affiliated hospital executive staff.

• Actively involved in building a consistent platform of 5 owned and managed rural hospitals employing over 600 healthcare professionals in less than 5 years.

• Led the turnaround efforts at 3 different hospitals which resulted in a collective net increase of $4,500,000.

• Secured multiple consulting engagements and project management engagements.

• Managed the Chief Executive Officers and divisional leadership of 8 company affiliated hospitals.

• Served as the interim Chief Executive Officer at 2 company affiliated hospitals.

• Worked with divisional leadership to develop a regional rehab and home health division serving 4 rural hospitals which was nationally recognized as a top performer and doubled in size and revenue in less than 2 years.

• Oversaw integration and implementation team for a new centralized Wide Area Network (WAN) that brought efficiency and consistency across a 4 hospital network.

• Worked to form strategic alliances with leading tertiary hospitals and complimentary healthcare services companies.

Chief Executive Officer - Bristow, Oklahoma

Responsible for an $11,500,000 budget with 3 direct reports and 70 indirect clinical and operations staff at the Applied Healthcare Solutions LLC leased hospital, Bristow Medical Center, in Bristow, Oklahoma during 2009.

• Outpatient services increased 33% in less than two years.

• Facilitated Board of Directors restructure that included a new mission statement, a new strategic plan, new board by-laws, and physician representation on the Board of Directors.

• Expanded services with new visiting programs including: cardiology, orthopedics, ENT, and hospitalist services.

• Home Health honored as one of the top 500 Home Health Agencies in the United States.

Operations Administrator at Craig General Hospital – Vinita, Oklahoma

Responsible for a $10,000,000 budget with 5 direct reports and 50 indirect reports across multiple clinical and non-clinical departments including: a 20-bed inpatient Geriatric Psychiatric unit, a hospital-based ALS (Advanced Life Support) ambulance service, marketing department, environmental services, maintenance, the hospitals for-profit residential and commercial cleaning service, new construction/remodel projects, and new service line development from 2003-2006.

• Managed construction of a 13,000 square foot 8-physician medical office building with an on-time $1,500,000 budget.

• Worked with state, county, and city leaders to write the business plan, structure, license, staff, and run a hospital based Advanced Life Support ambulance service.

• Developed new service lines including: an outpatient Geriatric Psychiatric unit and a hospital-based wellness center.

• Assisted with local physician family practice recruitment.

Chief Executive Officer (interim) - Weatherford, Oklahoma

Responsible for a $12mm budget with 3 direct reports and 73 indirect clinical and operations staff at the Applied Healthcare Solutions LLC managed 60-bed hospital in Weatherford, Oklahoma from 2001-2003.

• Recruited a family practice physician and improved physician relations with frequent communication and higher administration visibility within the hospital.

• Increased ER capacity by 50% and standardized services with reduced wait times.

• Expanded and developed service lines including: outpatient rehab, radiology, lab, and sleep study services.

• Financed and procured over $1,000,000 in new technology and equipment in two years.

MANPOWER & MANPOWER TECHNICAL AND PROFESSIONAL SERVICES

Dallas and Fort Worth Texas

1995-2001

Supervisor – Dallas, Texas and Fort Worth, Texas

As part of the management team, responsible for a $28,000,000 budget with 20 direct reports and over 400 indirect contract employee reports in the Dallas Manpower Professional Office and the Fort Worth Manpower Professional Office. Primary responsibilities included: implementing and monitoring Manpower’s Corporate Service Standards across 4 multi-discipline recruiting teams and support personnel, major account development and marketing, strategic planning/implementation, recruiter training, administering employee reviews, managing workers compensation and unemployment claims, ensuring ISO 9000 adherence, generating proposals, negotiating rates, making presentations, tracking office progress, leading weekly staff meetings, and initiating an annual branch business review and forecast.

• Office recognized as the 3rd largest sales volume office in North America out of nearly 1,200 offices.

• Achieved 11 record breaking sales highs in the first 12 months following promotion.

• Gross sales revenues grew 75% from $16,000,000 yearly to $28,000,000 in one year.

On-Site Manager for the Xerox Corporate Account – Lewisville, Texas

Provided dedicated on-site management for the Manpower Professional Dallas office to the Xerox hub in Lewisville, Texas which included: serving as the focal point for the partnership between Manpower Professional and the local Xerox hub, sourcing and presentation of candidates, administering appropriate training, monitoring performance with the Quality Performance Program, coaching/counseling/contract staff management, managing the sub-vendor process, and providing management reports.

• Doubled size of Xerox on-site program in three months.

• Implemented contract employee round table initiatives that improved communication and utilized the Xerox Problem Solving Process.

• Worked with payroll service center and corporate headquarters to help implement the EDI billing process which cut payment turnaround time by 50%.

Branch Manager – Carrollton, Texas

Responsibilities included business development and branch supervision at the Manpower office located in Carrollton, Texas. Additional responsibilities included: implementing and monitoring Manpower’s Corporate Service Standards, maintaining a growth oriented marketing program, branch staff recruiting and training, administering employee reviews, staff development, producing and reviewing financial and management reports, managing workers compensation claims and costs, ensuring ISO 9000 adherence, generating proposals, negotiating rates, making presentations, tracking office progress, leading weekly staff meetings, and initiating an annual branch business review and forecast.

• Led software training efforts of nearly 50 employees at Earthgrains in Carrollton, Texas.

• Brought a 3-part team building training to the management team at the UPS facility in Coppell, Texas.

• Completed Manpower’s Management Development Program.

Recruiter/Staffing Specialist – Las Colinas and Carrollton, Texas

Responsibilities included business development and contract employee recruitment at various Fortune 500 companies and corporate headquarters in Las Colinas, Texas. Additional responsibilities included: sourcing and presentation of candidates, administering appropriate training, monitoring performance with the Quality Performance Program, coaching/counseling/contract staff management, providing management reports, maintaining an AS400 data base, leading orientations, filing workers compensation claims, ensuring ISO 9000 adherence, generating proposals, negotiating rates, making presentations, and tracking office progress.

• Expanded GTE Telops World Headquarters account from $750,000 to $1,200,000 yearly.

• Implemented marketing program for Exxon/Mobil Headquarters that increased revenue by 15%.

• Was part of a record breaking $100,000,000 year in sales for the Southwest Region.

EDUCATION

UNIVERSITY OF NORTH TEXAS - Denton, Texas 1992-1995, 2001

Bachelor of Arts and Sciences in Psychology with specialized course work in industrial organizational/corporate psychology and leadership development. Minor course work in English Studies.

HEALTHCARE BOARD MEMBERSHIPS

Applied Healthcare Solutions - Board Member - Tulsa, OK - 2010 to present

Home Health Partners - Board Member - Tulsa, OK - 2009 to present

Community Partners - Board Member - Tulsa, OK - 2001 to 2010

Fairfax Memorial Hospital - Board Member - Fairfax, OK - 2004 to 2010

Bristow Medical Center - Board Member - Bristow, OK - 2006 to 2009

Cleveland Area Hospital - Board Member - Cleveland, OK - 2006 to 2009

Pawnee Memorial Hospital - Board Member - Pawnee, OK - 2006 to 2007

PROFESSIONAL AFFILIATIONS

American College of Healthcare Executives (ACHE) - 2001 to present

Society of Healthcare Professionals (SHRM) - 1999 to 2001, 2012 to present

Oklahoma Hospital Association Rural Division - 2003 to present

Oklahoma Hospital Association - 2001 to present

Sooner Healthcare Executives - 2008 to present

National Association of Healthcare Recruiters - 2001, 2003

American Society of Training and Development (ASTD) - 1997

Interim Top Secret Department of Defense Security Clearance - 1999 to 2001

SERVICE BOARDS, COMMITTEES & VOLUNTEERISM

Oklahoma Hospital Association Trade Show Committee - Oklahoma City, OK - 2007 to 2010

Capital Campaign Team Lead, North Park Trinity Baptist Church - Claremore, OK - 2007 to 2009

Finance Committee Chairman, North Park Trinity Baptist Church - Claremore, OK - 2007 to 2009

Oklahoma Turning Point Committee Member, Vinita, OK 2005

City Councilman, City of Claremore, OK - 2003 to 2005

Claremore Cultural Development Authority Board Member - Claremore, OK - 2003 to 2005

Claremore Public Works Authority Board Member - Claremore, OK - 2003 to 2005

Vinnie Ream Cultural Center Board Member - Vinita, OK 2003–2004

Vinita Leadership (part of Leadership Oklahoma) - Vinita, OK - 2003

Craig County EMS Advisory Council - Vinita, OK - 2002 to 2003

Rotary International Member - Vinita, OK Chapter - 2002 to 2004

DEVELOPED & ADMINISTERED THE FOLLOWING SEMINARS

Healthcare Board Orientation

Congressional Acts that Influence Healthcare

Customer Service in the Hospital

Employee Coaching, Discipline, & Termination

Diversity in the Workplace

Healthcare Board Governance

Employment Law Update

Administering Effective Employee Reviews

Family Medical Leave Act

Taming the Board Tiger

Effective Email Etiquette

Handling Harassment

Dealing with Negative People

Strategic Planning for Healthcare

Title VII Discrimination

Communication - Wall Building/Teardown

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