My Resume
Resume:
Leady M. Luna
*** ****** **. *, ***** Springs, FL 33166
*******@*******.***
Objective To obtain a position in your organization that will utilize my education, background and job experience with communication, as well as my customer service, computer literacy, management and bilingual skills with the opportunity for professional growth based on meritocracy.
Education
Miami Dade College July 07-Present
AA Elementary Education GPA: 3.15
University of Miami January 2004-Dec. 2006
Undergraduate Studies GPA: 3.05
Employment Skills
• Strong customer service and communication skills.
• Bilingual English/Spanish written and spoken.
• Very creative, fast learner, team player and who can think outside of the circle.
• The ability to prioritize and perform multiple tasks at a brisk pace
• The ability to work within a team and cross train
• Computer literate: All windows
• Self-stated and work efficiently under very little or no supervision.
• Organized clean and very good presence.
• Typing Skills: 30 w.p.m.
• Outgoing and amiable personality
• Strong Literacy of global logistics from land and air
Employment History
Sunny Corporation INC., Miami, FL
Account Executive
• Establishing and developing new business contacts
• Maintaining current relationships.
• Developing and implementing a sale and marketing plan.
• Effectively manage assigned accounts to maximize potential.
• Utilize solution selling techniques to maximize the business relationship and opportunity with customers.
• Gain new customers through cold calling efforts when required. Plan and manage account/territory development.
• Maintain frequent and personal contact with existing customers to build strong relationships.
• Ensure positive interaction and professionalism with internal and external customers on issues.
• Handle escalated customer issues.
• Persuades customers to purchase merchandise and follow the sale through with placing orders through order entry systems. July 07-Present
Marken LTD., Miami, FL
Customer Service Representative
• Receipt and confirmation of order information fro customers
• Accurate and timely entry of orders to predetermined shipping points
• System maintenance and compliance with special requirements
• Maintenance of customer price file, fares and rates per account
• Providing technical data or referral to appropriate client technical contact
• Experience with Freight, USPS, UPS and FedEx shipping procedures
• Provide customer service to the company’s distribution network
• Provide monthly reports in MS Excel for clients.
• Knowledge of Airway Bills.
• Receive orders and enter data into company’s system for Windows.
• Arrange for delivery of product and communicate delivery dates to customers.
• Send order confirmations to customers, warehouses and freight carriers.
• Monitor shipment status and proactively investigate delays.
• Open complaint investigations on carrier service failures
• Receive bills of lading from warehouses and match them to order paperwork.
• Maintain current distributor list, including contact names, ship-to addresses, and pricing.
• Provide support to field sales team.
University of Miami, Coral Gables, FL
Mail Clerk/Cashier
• Provide the following duties: Full postal services, stamps, express mail, international/domestic shipping, and money orders.
• Provide customer service.
• Perform general office clerk duties such as typing, photocopy, scheduling appointments
• Prepares incoming mail for delivery to each department.
• Other important duties included: picks up mail from district offices; sorts, routes, and delivers interoffice mail; delivers correspondence, documents, supplies, and other materials to district offices; routes, wraps, weighs, and calculates proper postage using postage rate and fee charts; applies appropriate postage to outgoing mail; maintains daily records on postage usage; when necessary, opens incoming mail to determine appropriate addressee; handling and ensures that proper postage is affixed etc.
Citgo Gas Station, Miami, FL
Manager
• Provide excellent customer service
• Operation of cash register and other electronic equipment
• Receiving, pricing, ordering & merchandising of all related products
• To provide prompt & complete pump service as required
• In charge of personnel such as interviewing potential candidates.
Letters of recommendation available upon request. Dec. 06 - July 07
June 03 - Dec. 06
Jan. 02 - May 03
Contact this candidate