Customer Service Manager
Resume:
Laura Holiday
Oklahoma City, Oklahoma 73127
Education: The Art Center A Design College
Albuquerque N.M.
Associate of Advertising Art
Skills:
Computers: Macintosh and PC Windows 95-2000-XP-VistaWindows Excel, PageMaker 3.0-6.5, Quark XPress 3.31-7.0, Aldus Freehand 3.0-5.0, Word 97-2000, Doc-Rom Sb, Easy CD Creator, Corel 6.0-00, Corel Draw and Creator 4.0, Typesetter, Adobe Photoshop 6.0, Adobe Illustration 8.0 Adobe Page Maker 6.0. Imaging software, Adobe Acrobat 9 Pro, Application tender, Kofax 6-7 AscentCapture and Master Scan. As well and imaging for CD of documents and large format imaging, MMSI program. Studio Mix web page designer and illustration software.
Printer: Hick-Fox Ward, Screen Printing, Cud-cutting and Plates printing for Awards and T-shirts. Marketing: Full understanding of the many dimensions of advertising and how they work with production and marketing.
Scanners: Have knowledge of scanner's and some of there working. Scanners I know are Bell & Howell , Kodak, Hewlett Packard, and Cannon Production: Amber cutting; page layout; stripping; camera ready & prepress; scanner; screen printing; color-separation; plate burning. Graphics: Design; package labels; brochures; corporate identity; business signs, menus; newsletters. Illustration: Many media's color pencils, watercolors, cut-paper, marker, pen & ink, paints and pastels.
Workshops and Training Classes: Business Grammar & Proofreading – Word 2003 Level II training – Advanced Training for Microsoft (certified) Excel - Ethics in Public Management.
Work Experience: 2004-2011
OHCA
2401 NW 23rd Suite 1A.
Oklahoma City, Ok
Contract Technician
Job Description: Administrative Asst. job working with the docket clerk helping with letters and forms to be sent out on appeals. Setting up an electric filing system with documents. Legal documents research for information on contract and providers, to also providing documentation. Special projects for my supervisor kept up with them and make sure they or in the system if need be. Keeping documents up on the public web site. Working with Contract Development in kept the Procurement site up and all the documents are up to date and when they should be at all times. I do requisitions and work with finance to see we have the funds where we need them.
Scanning document to be burned to CD's. Index and QC documents. Verification and date entry of Provider documents (contracts), in the MMIS provider file. Assign contract and sanction check and logging in return mail as well as correcting the needed data. Proofreading a document to be sent on request for information.
2008 Payson Patriot (gone out of business)
P.O. BOX 323 PINE, AZ 85544
Freelance Illustration
2000-2004 Magic Graphics: Freelance
Jesse Williams 946-6359
2441 N.Ann Arbor Ave, #2
Oklahoma City, Ok 73127
Job Description: Lay out all done on the computer in adobe program and sent to a zip drive to be edit and sent to the customer for print.
Business Image Systems: Conversion Dept Oklahoma City, Oklahoma
Job Description: Scanning document to burning and designing labels for CD. Training new help and seeing to the jobs out on timely scheduled. Starting up new jobs for out of town work from large map scanner, big jobs that go to data base and fill in all the information about the document from the system. Seeing that document can be sent to web page for customer and the ability for troubling shooting problems.
Working Floor Manager: Over seeing machines are in working order and help personnel set for the days work.
Red Rock Screen Printing Graphic Artist Gallup, N.M
Job Description: Office manager and Graphic Designer. Customer's service and troubleshooting. Billing and shipping and desktop publishing. Color separation for designs.
Buyer Guide Oklahoma City, Ok
Production Ass. & Advertisement
Job Description: Lay out and design's for print and presses ready.
Cibola County Beacon & Albuquerque Rio Rancho Newspaper
Production & Advertisement
Job Description: Lay out and setting the paper for print as well as customer Service to make ad's for press. Make ready two newspapers for Albuquerque and Tab papers for special events.
Service Printing
Freelance Illustration
Job Description: Lay out and design's for print for illustration done by me.
Pro Printing
Freelance Graphic Artist
Job Description: Lay out and design's for print from hospital billing forms to headstart invitation's and high school graduation invitations.
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