Quality Assurance Testing
Resume:
Charles (Chuck) Mackarness * **** Veteran Ave #*** * Los Angeles, CA 90024
916-***-**** * *.**********@**********.***
SUMMARY OF QUALIFICATIONS
I develop and support SLDC and TDLC polices and process’s. I organize and manage onsite and off shore testing teams and efforts. I create test reports from ongoing and end results metrics. I interface between the testing teams and upper management. I design execute and report performance testing efforts. I lead white, grey and black box testing for system integration and regression testing. I lead and train UAT testing. I develop and document MIS and business workflow and process.
BACKGROUND
Harbor Freight Tools USA, Inc.
Senior Quality Assurance Analyst, System Analyst, Tester, Support * Jan 2011 – Aug 2012
* SQA management of on site and offshore testing resources for multiple high visibility projects including enterprise wide POS, WMS & 3PL
* Contractor and vendor management
* Blackbox (end to end, front end, UAT), Whitebox (targeted backend; DB, Legacy systems) and Greybox (middleware, SOA, ESB) testing and training of others.
* Created Functional and Performance testing automation methodologies and procedures.
* Batch testing via EDI and testing harnesses.
* Jira administration including Greenhopper, Importers Plugin and various other plugins.
* Analyzed existing and proposed new process and procedures for increased productivity and lower costs.
* Produce optimized processes and procedures.
* We used SVN and VSS for source control.
* Design, create and publish reports using key SDLC metrics.
* Designed and delivered multiple personnel training classes (SQA process content: defect management, UAT, etc.).
* Led the development and implementation of SQA and Testing policies, processes and Standard Operating Procedures (SOPs).
* Led and direct others who are responsible for test execution in a matrixed environment.
* Assisted in the determination and maintenance of software release methodology for current and emerging initiatives.
* Reviewed and identified gaps and deficiencies in business requirements, technical specifications, designs and testing documentation for completeness and testability.
* Assisted QA Management in department operational tasks.
* Tracked and reported on test status progress across multiple initiatives.
* Participated in cross-functional collaborative problem solving and defect management sessions.
* Proactively sought and shared information about relevant aspects of Quality Assurance and Testing disciplines with business and IT stakeholders.
* Demonstrated flexibility in managing testing efforts as project priorities warranted.
* Directed the work of others.
* Collaborated with other areas within IT and business to identify and improve testing processes.
* Lead testers in Oracle AIM Methodology for our R12 upgrade.
Healthnet Federal Services – Tricare ITG
Quality Assurance Analyst, System Analyst, Tester, Support * May 2006 – Jan 2011
* Performance test UNIX and Wintel systems using LoadRunner – OS, JVM’s, Java Apps, ASP.NET apps, etc.
* EDI functional and performance testing.
* EDI gateway administration (test environment).
* HP Quality Center (Mercury Test Director) administration.
* Blackbox (end to end, front end, UAT), Whitebox (targeted backend; DB, Legacy systems) and Greybox (middleware, web services as SOA, ESB) testing and training of others.
* Functional and Performance testing automation methodologies and creation.
* Batch testing via EDI and testing harnesses.
* Produce optimized processes and procedures.
* Design, create and publish reports using key SDLC metrics.
* I tested or lead testing of Ajax, SOAP, Javascript, HTTP and CSS.
* We used SVN, VSS, CVS, PVCS for source control and I worked with tagging and deployment.
* Some HTML and XML development work.
* Suggested performance modifications saved the company nearly $5m annually.
Gallery Jewelers (Self employed)
Owner, manager and bench jeweler * Jun 2004 – Apr 2006
DST Output
Testing and research team manager * Feb 2000 – Dec 2003
* We designed and created a new department for Independent Testing of enterprise software and process and I managed that department and test lab.
* I led a team of system analysts and testers in proving and testing in-house and COTS applications.
* We researched and tested software according to business requirements and specs.
* Blackbox (end to end, front end, UAT), Whitebox (targeted backend; DB, Legacy systems) and Greybox (middleware, web services as SOA, ESB) testing and training of others.
* We used VSS & PVCS for source control and I worked with tagging and deployment.
* Testing and research methodology changes saved the company about $1m annually.
Packard Bell/NEC
Quality Assurance Analyst * April 1995 – January 2000
* Helped achieve ISO 9001 certification
* Instrumental in achieving CMMI 3
* Assisted in the global launch of the first sub $1000 personal computer.
* Build and managed the test lab containing Windows servers, windows and dos desktop systems and Red had Linux servers and desktops for multi system testing of COTS and internal grown systems.
* Authored SDLC and RAD SDLC
* Tested and launched the NECNOW ecomm web site, first in NEC history.
* Automated software testing with Mercury tools
* EDI testing
* MS SQL testing and administration
* We used VSS & PVCS for source control and I administered the systems.
* New process and work methodologies profited the company approximately $15m over the 5 year run.
TECHNICAL SKILLS SUMMARY
* Microsoft Word, Excel, Powerpoint, Lotus Notes and Outlook.
* Administrate/use QTP, LoadRunner, Quality Center, Jira, VSS.
* Administrate/use BizTalk EDI, Edifects Spec Builder, SOAPUI.
* System performance testing and analysis.
* Organize and manage onsite and off shore testing teams and efforts.
* Observant and accurate candidate interviewer, having interviewed over 600 IT candidates in the last 17 years.
CERTIFICATIONS/EDUCATION
* QAI certified CQA (Certified Quality Analyst).
* Microsoft Certified MCP (Microsoft Certified Professional).
* Mercury interactive Test Director, Winrunner and Loadrunner training for administrators and advanced users.
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