Qaulity Assurance
Resume:
Richard M. Poulin Jr.
Sanford, Florida 32773
Objective:
Obtain a position with a company that will allow professional and personal growth within the company.
Summary of Qualifications:
8 years of administrating personnel and day to day operations involving:
Staff training and supervision, marketing support, business expansion and territory development, customer service and public relations.
Experience with inventory control and product/supplies ordering, involving authority for capitol expenditures, vendor selection and pricing negotiations.
Managed up to 15 employees with direct responsibilities for scheduling, new hire orientation, task assignment, training, and performance evaluations.
Strong organizational and leadership skills, team building and motivational management skills.
As a team player, providing substantial input into problem solving and quality assurance activities
An in-depth knowledge and philosophy of providing quality, conscientious customer service aimed at fostering continued customer satisfaction, confidence and service loyalty.
Familiarity with the following computer systems and applications: MS-Office, Excel, Word, WordPerfect, MS-Publisher, LAN, etc.
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Additional Skills Experience:
Effective interpersonal/communications skills: food services, retail operations.
Employment History:
ELECTRONIC ARTS, INC 2006 - 2009
Maitland, Forida
Game Quality Assurance Tester
Accomplishment: Verified flaws in game design and console compliance for a vast majority of the EA Sports game label. I have worked on the following games: Madden Football 07 through 2010, NCAA Football 07 through 2010, Tiger Woods Golf 08 through 2010 and other sport and non-sport titles produced by Electronic Arts between the years of 2006 and 2009.
OXFORD HEALTH PLANS, INC 1999-2004
Hooksett, NH
Member Service Associate (1yr)
Claims Processor (4 yrs)
Accomplishment: Servicing over 1 million customers in a call center environment on day to day health situations. Process and paid over 5 million dollars in medical claims for the same customer base in a timely fashion.
DAVCO SECURITY SYSTEMS, INC 1998-1999
Saugus, MA
Central Station Manager
Accomplishment: Central Station manager of 5,000 accounts worth 10.2 million dollars of equipment. I was responsible of all day to day tasking involving running a high quality central station. I performed human resource, financial, decision making, and inventory responsibilities. I also performed quality control to insure customer satisfaction. Responsible for all central station decisions on an on-call basis 24 hours a day, 7 days a week, 365 days a year.
ONE SOURCE SECURITY SYSTEMS 1997-1998
Bedford, NH
Installation Technician
Accomplishment: Installed leading technological alarms systems; running CAT5 and house wire to customer service panel. Performed on-call customer technical advice.
CENTRA-LARM MONITORING, INC 1991-1997
Manchester, NH
Dealer Service Manager
Accomplishment: Through in-depth analysis of current activities and process, subsequent system upgrades and conversions and account acquisitions substantially improved business operations, customer satisfaction and cost reduction.
CANAD CINEMAS 1989-1991
Manchester, NH
Customer Service
Education: Graduatued in the top 25% of the class
Memorial High School, Manchester NH
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