Experienced Bilingual Customer Service Rep

MARISOL QUILES-REYES

*** ****** *****

Virginia Beach, Virginia 23462

Tel. 757-***-****

Email: ***********@*****.***

OBJECTIVE

Interested in a Customer Service Representative position, where

I can demonstrate my various skills. I’m reliable, team player.

I’m proficient in a Second Language, Spanish, speak, and write well.

With leadership capabilities I always have an open mind to learn new skills.

EMPLOYMENT

Customer Service Rep Sept. 24, 07 – Nov. 14, 07

EDS Corporation 1434 Crossway Boulevard

Chesapeake, VA 23320 Tel. 757-***-****

Thru Kelly Services obtain a Customer Service Rep position, at a call

Center environment, providing information regarding pension and

Healthcare benefits to active and retiree participants.

Customer Service Rep Feb. 07 – Jul. 07

Hollywood Mob Diagnostic Ctr. 2216 North 20th Avenue

Hollywood, FL 33020 Tel. 954-***-****

Worked for the Ultrasound Department, where I had to open charts

New patients, verify charts of existing patients, verify insurance. Provide

Support for various technician, offering information regarding patients

Condition and history.

Team Leader Sept. 04 – Jan. 07

Chick Fil-A 1097 Independence Boulevard

Virginia Beach, VA 23455 Tel. 757-***-****

Make every effort to achieve the mission of Chick-Fil-A, to nurture a

Passion for serving our guest and making customers for life. Have

Pride on what I do, guard quality and pursue excellence as a habit.

Carry daily operations of business positively and enthusiastically.

Increase sales and minimize costs. Trained new and existing crew.

Sales Representative Mar. 99 – Jul. 03

Navy Exchange Command Ceiba, Puerto Rico

US Navy Military Base Military Base Closed

Merchandise. Make sure markdown where done, make space available

For new merchandise, assist with register, trained new employees,

Assists in other department.

Cashier May 03 – Aug. 03

K-Mart 3901 Holland Road

Virginia Beach, Virginia 23452 Tel. 757-***-****

Scan customer’s groceries; ensure all the areas surrounding register were Stock.

Greet customers; ensure all re-shop was returned to each Department.

Sales Representative Aug. 03 – Sept. 04

Navy Exchange Command Naval Station Oceana

Virginia Beach, Virginia 23451 Tel. 757-***-****

Perform same duties as the employment of sales Representative at

Ceiba, Puerto Rico, mention on top of page.

EDUCATION

Secretary Science

Universidad Interamericana

Fajardo, Puerto Rico 00738

Graduated with Honor Roll with a 3.0 average

Medical Office Management 1992 – 1993

Commonwealth College

Virginia Beach, Virginia 23462

Graduated with Cum Lauder and 3.5 average, was

Elected on Honor Roll and President List

·Comprehensive Medical Terminology – 14 three hr. sessions

·Medical Insurance, Billing and Office Procedure -

12 three-hour sessions

SKILLS

· Typing speed 30 – 35 wpm

· Bilingual

· Communication Skills

· Filing, Fax Machine, Photocopier

· Microsoft Word

· Word perfect

· Loyal, punctual, team player

REFERENCES

Rosanna Downey 757-***-****

Rosa Melendez 757-***-****

Rachel Smith 757-***-****

If more information is needed, please do not hesitate to call at 757-***-**** (home)

Or 757-***-**** (cell), or can always e-mail at ***********@*****.***

Contact this candidate