Quality Control Customer Service
Resume:
Rebecca M. Randall
Ionia, MI 48846
*********@*****.***
OBJECTIVE
To obtain a career that will utilize my skills and teach me new skills that will improve my working relationship with my employer.
EMPLOYMENT HISTORY
Wolverine Water System, Lowell, MI
10/2010 - 2/2011 Telemarketing/canvassing
Canvassing door to door to obtain leads for the sales team Cold calling people to obtain leads for the sales team
WalMart, Ionia, MI
9/2009 - 6/2010 Sales Associate
I worked in the Bakery stocking shelves and making fresh bakery products. And I was capable of decorating cakes on occasion.
Manpower, Lowell, MI
07/2009 - 9/2009 General laborer
Working at WalMart in Grandville, MI helping to update the inside appearance of the store.
Midwest Publishing, Big Rapids, MI
5/2009 - 7/2009 Sales
Telemarketing for the Breast Cancer Relief Foundation.
Manpower, Big Rapids, MI
3/2008 - 6/2008 Front Desk Associate
Completed assignment as an office support person for three months. Performed duties such as answering multi-line phone systems, data entry, guiding visitors to the appropriate person, and various other duties as needed.
Big Rapids Products, Big Rapids, MI
05/2006 - 8/2007 Quality Control/ Shipping
Responsible for various quality control duties, including preforming hourly quality control checks on product currently running and troubleshooting problems that are occurring to correct the problem;. also responsible for calibration of measurement equipment that is used and setting up the equipment database and keeping it up to date. Responsible for the shipping of parts to various locations.
Pioneer Group, Big Rapids, MI
12/2003 - 04/2006 Customer Service/ Route Manager
Set up new publications and maintain customer database. Responsible for all shopper routes in the Tri-County Area including payroll and maintaining staff to deliver the papers. I answered phones for the Circulation Department and handling problems in a quick and professional manner. Set up and maintain
the databases for current and non-current customers. Communicate with all areas of the company to ensure a smooth work flow. Responsible for running the office when the manager was not available. Set up and ran specials for non-current customers to obtain their business again.
EDUCATION
High School Diploma
Major: General
Ionia High School, MI
Major: Business
University of Phoenix, AZ
Major: Secretary
Baker College of Cadillac, MI
SKILLS AND ABILITIES
I am familiar with Microsoft Office. I have excellent written and verbal communication skills. I am very comfortable working in many different environments, and with many types of people always maintaining good relationships with both internal and external customers.
HONORS AND ACTIVITIES
Member of the Parent Advisory Committee (PAC) from Oct. 2002 to Feb. 2004 Started Children and Adults with ADD/ADHD (CHADD) in 2001. Was a member of the hospitality team at my church in 2005. Was responsible for organizing and working with the nursery staff during church in 2003. Was a member of the MOPS (Mothers Of Preschools) and worked with the children in the nursery. Was the treasurer at the CO-OP preschool and part of the Board of Directors in 2002
NOTES / OTHER INFORMATION
I took four years off from the work force to raise my two young children, which would explain why I was not part of the workforce at that time.
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